Isure Insurance Inc Hiring for Customer Support Representative – Entry Level Insurance Opportunity at Vaughan, ON Full Time

Located in Vaughan, ON, isure is Canada’s fastest-growing digital insurance brokerage and we are hiring a Customer Support Representative. We offer a wealth of features and technologies, as offered by large leading insurance companies, but with the customization of service and advice of skilled insurance brokers. That’s the isure difference!

isure has developed a program that provides our Customer Support Representatives with the tools they need to become successful insurance brokers in the future. Our isureU training program provides employees with the knowledge, support, and skills to further advance their careers within the insurance world. Our Personal and Commercial line departments are growing, and we need new talent to join our team!

We also love seeing our employees grow within the company. Because of this, isure has implemented an education reimbursement program that helps you achieve your developmental goals.

If you want to learn and develop with a team that inspires and shares knowledge, then we want to hear from you! All that we ask from you is an open mind, ongoing effort, and the will to learn, so we can watch you thrive.

We are very proud of our accomplishments thus far, in 2021 we won IBAO’s “Brokerage of the Year”, you can check out our feature in IBAO’s Ontario Broker Magazine Vol. 22 Issue 2. We have also been featured in Insurance Business Canada’s e-magazine as one of the “Digital Innovators of the year” and “Top Insurance Employers 2021”. We wouldn’t have been able to accomplish all this without an awesome team.

Key responsibilities for this position include:
Processing new insurance applications and policy changes on multiple insurance company portals

Data entry and updating customer files in our Broker Management System (BMS)

Handling overflow of inbound calls from all departments

Making outbound calls to insured clients, as well as outbound lead calls

New business uploads to various insurance portals

Handling all brokerage customer billing inquiries

Other duties, as assigned

A successful Customer Support Representative will exemplify the following core qualifications and skills:

Post-secondary education in Business Administration or other relevant field(s) required (A suitable combination of education and experience may also be considered)

Excellent communication and learning skills

Proven time management skills and the ability to prioritize

A team player with strong work ethic

An unwavering commitment to delivering professionalism and expertise to our clients

Ability to work under pressure in a fast-paced environment with tight deadlines

Close attention to detail

Eagerness to learn, a can-do attitude and a desire to further their career

Here is what isure offers you:
Education reimbursement program

Employee discounts on home and auto insurance

Employee referral program

Paid vacation and personal days

Group Benefits and RRSP Plan

A fun and casual work environment

Team-building events

Semi-annual employee reviews and opportunities for development/growth