Irving Oil Hiring for IT Solutions Analyst I (Hybrid Opportunity) at Saint John, NB Full Time

IT Solutions Analyst I (Hybrid Opportunity)

Who are we?

Founded in 1924, Irving Oil is a family-owned international refining and marketing company with a history of long-term partnerships and relationships. With operations throughout Eastern Canada, New England and Ireland we focus on delivering quality products and exceptional service to our customers and our communities. Every day, we strive to put our good energy in action to bring families together, support the environment and local wildlife, and to create learning opportunities that empower the next generation.

Here’s what you can expect from us:
When you’re a part of our team, you’ll see how we bring good energy to all that we do. At Irving Oil, we strive for a work environment where each of us feels we belong, can bring our whole selves to work, and where we treat our fellow employees with kindness and respect. Together, we will support our corporate strategy, high standards and the communities where we live and work. Our collaborative approach, safety-first culture and commitment to building resilient teams helps reinforce our internal brand position where People Matter. That’s why we’re dedicated to investing in our employees’ potential, so that they can reach their career goals.

Job Description

What you can expect in a typical day

As an IT Retail Application Analyst for Irving Oil’s IT team, you will use your IT skills to work with our vendors and partners to support new and existing site setup for dealer settlement.

Example:
Asist with transaction issue investigations between the Point of Sale and the back-office systems

Analyze and determine root cause of credit card settlement issues

Support site onboarding and changes with merchant service providers

Support in reporting to management

In a secondary role, you would be remotely supporting Retail and Fleet site technology by working with services vendors and troubleshooting of retail component issues.

Install new technology as well as resolve any technical issues within our retail network in order to maintain an easy and seamless user experience for our customers. Using your customer service mindset and sense of urgency along with a understanding of networking, you will work within a team to provide installation and technical support to technicians, partners, and employees to troubleshoot and resolve network, hardware, or software issues within our retail network. This role requires shift flexibility and involves rotational on-call / after-hours work and occasional travel.

What we offer:
Competitive salary, bonus, and pension plan

Flexible benefits, including a Health Spending Account

Hybrid Work Opportunity – flexible work model that supports a blend of in-office and remote

Wellness support, including annual wellness allowance and paid personal care days

Paid vacation and vacation purchasing

Personal and professional development opportunities

Named one of Canada’s Top 100 Employers for six consecutive years

Your role & responsibilities:
Basic knowledge in hardware and/or software;

Basic background in databases

A willingness to learn new technologies.

A positive, “how can we do this” attitude for troubleshooting.

Training site personnel on how to use new technology.

An ability to influence without authority when working with various stakeholders.

Manage software licensing, hardware deployment, and associated upgrades.

Log, track, troubleshoot, and resolve open tickets through incident management tools.

Support retail and fleet sites onboarding and changes with Merchant Service Providers and internal departments.

Database Table maintenance for Retail and Fleet location, files type, promotions, fees, analyze reject inside Irving Applications.

An ability to work flexible hours, when necessary.

Professional skills

Strong ability to work as part of a team, network, and build relationships.

Strong interpersonal, organizational, and communication skills.

Networking knowledge.

Customer service mindset and a positive approach to problem solving.

Willingness to learn new technologies.

Travel

Minimal travel required

Education and experience

Post-secondary education in Business, IT, Computer Science, related discipline, or equivalent experience.

2+ years of experience working in an IT team is an asset

Retail IT experience is an asset

Experience with database maintenance is an asset

Experience with POS (point-of-sale) technology and fuel POS technology is an asset

This role requires shift flexibility and may involve rotational on-call / after-hours work.

Irving Oil supports a diverse and inclusive work environment and welcomes applications from all qualified applicants.

#LI-Hybrid

Job Requirements – Work Experience

Information Technology

Job Requirements – Education

Diploma / Certification: Information Technology

Location

Saint John, NB