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Software

IronOrbit Hiring for T – IT Support Specialist at Remote Full Time

Full Job Description

**100% Remote Opportunity**
Compensation is dependent upon experience and certifications. All candidates must be able to successfully pass a background check.
We are looking for an experienced Tier 2 IT Support Specialist to join our team supporting our IronOrbit Workspaces clients. In our two + decades in business, we have built a sterling reputation not just on the quality of our services, but also a commitment to results. We take a proactive approach to IT, solving problems before they happen, saving you time and money while maximizing system uptime.
We’re looking for humble, ambitious, razor-sharp professionals who can teach us a thing or two. We promise to return the favor. Like us, you’re passionate about technology and people. We embrace those who see things differently, aren’t afraid to experiment, and understand the importance of customer service and driving technologies to their limits.
Responsibilities:
  • Working alone or in tandem with other specialists to support large scale RDS/VDI solutions
  • Provide remote support and resolution for complex technical issues, ensuring SME level understanding of our core offerings
  • Also assist our managed care clients with general L2 support and systems administration tasks for on-premise, remote, and cloud environments
  • Identify and act quickly on opportunities to enhance customer experience
  • Strong intellectual and service operations depth, coupled with effective executive presence and a communication style that conveys expertise and instills confidence
  • Strong customer-centric mindset and ability to build and maintain strong, collaborative and effective relationships internally and externally
  • Ensure that our applications are designed and implemented to the highest security standards thus maintaining and enhancing customer trust
Minimum Experience:
  • 5+ years of experience in a Windows systems administrator role
  • 3+ years of supporting private/public cloud environments: VMWare Horizon, Citrix, TS/RDS, or other VDI solutions
  • 3+ years working with networking, including TCP/IP, DHCP, DNS, SMTP, HTTP and distributed networks. CCNA is a plus
  • Solid experience using: Veeam, Office 365, GPOs, VOIP, MDM, Cisco, Sophos, and SonicWall firewalls.
  • Intermediate knowledge of VMware and Hyper-V environments
  • Strong knowledge of Windows Server
  • Strong knowledge of Windows AD, DHCP and DNS
  • Database experience, including knowledge of SQL
  • Excellent communication and organizational skills, and the ability to stay focused on completing tasks and meeting goals within a busy workplace
  • Interest in Cloud Engineering and its impact on greater business practices
  • Skilled at working in tandem with a team of engineers, or alone as required
IronOrbit is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. IronOrbit is committed to a diverse and inclusive workplace.

Job Overview

  • ID: 344777
  • Date Posted:
  • Location:
  • Job Title: IronOrbit Hiring for T – IT Support Specialist at Remote