SUMMARY OF THE ROLE
In this role, you will be instrumental in advising managers on HR Operational questions and challenges, supporting the wider HR Operations team. You will advise and support current and short-terms activities. Your main stakeholders will be our shared service center – HR PSC – the wider HR Operations team, as well as the various HR Centre of Excellence. You will also have some alignment to some Business Units.
PRINCIPAL ACCOUNTABILITIES
Provide data for the customer groups supported
Understand culture, competencies, skills and performance needed in customer groups supported to support Assoc Dir HR Operations to deliver HR programs effectively
Understand business priorities to support Assoc Dir HR Operations to align the organisation’s structure, people capabilities, systems, process and culture in line with business goals.
Partner with managers to identify team and individual capability levels and gaps affecting performance, as well as coach managers on conversations about strengths, limitations, development needs and career aspirations
Deliver, coach and train managers, new starters and transitioning employees in induction processes
Coach managers in addressing performance concerns and managing performance on an on-going basis
Support delivery of learning interventions and programs by researching on specific topics
Coach managers in understanding and complying with ER policies and practices. Support resolving employee relations issues.
SPECIALIZED KNOWLEDGE
Understand change management from an HR perspective
Understand employment law and policies
Understand how HR technology can support delivery
SKILLS & EXPERIENCE
Experience of HR processes & employment policies
Effective communication skills, both written and verbal
Work collaboratively with colleagues
Curious and seek out feedback
Organised and client focussed
Knowledge of WorkDay ideally
Good communicator
Take responsibility for own development and seek out opportunities to develop as a professional
MINIMUM REQUIRED EDUCATION
Good experience in an HR function as generalist
Ideally CIPD level 5
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com
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