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IQuasar software solutions Hiring for Quality assurance analyst helpdesk at Remote Full Time
Full Job Description
Job Overview:
- Monitors and evaluates the quality of helpdesk support services.
- Conducts regular quality assurance checks on incident resolutions.
- Identifies areas for improvement in processes and service delivery.
- Provides feedback and coaching to help desk technicians.
- Develops and maintains quality assurance standards and procedures.
Preferred Certifications:
- CQIA, QAI, ITIL
Job Types: Full-time, Contract
Salary: $15.00 – $35.00 per hour
Experience level:
- 3 years
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Help desk: 1 year (Preferred)
Work Location: Remote