iQuasar LLC Hiring for Help Desk Technicians at Remote Full Time

Job Description

• Responsible for analyzing and resolving incidents. Handle service calls, password assistance, hardware troubleshooting, software troubleshooting, email/Outlook/Office 365 support, phone and internet issues, and other service requests.
• Enter service requests into the Department’s ServiceNow ITSM Technician Portal. Collect end-user demographic information.
• Escalate designated ticket types to the appropriate resolution source.
• Provide remote system optimization for system maintenance. Address tickets received after business hours by 8:30 am the next business day.
• Identify repeat callers that may need additional training.

Certifications required for resources:

• Microsoft 365 Certified: Modern Desktop Administrator Associate

Job Type: Contract

Salary: $13.24 – $35.00 per hour

Benefits:

• 401(k)

Experience level:

• 5 years

Schedule:

• 8 hour shift

Experience:

• Help desk: 5 years (Required)
• Windows: 5 years (Required)

License/Certification:

• Microsoft 365 Certified (Required)

Work Location: Remote

Speak with the employer
+91 7039863372