One of our clients in Riverdale, MDneeds a Helpdesk Technician for a Contract position.
Job Description
Responsibilities:
ยท Responsible for analysing and resolving incidents.
ยท Handle service calls, password assistance, hardware troubleshooting, software troubleshooting, email/Outlook/Office 365 support, phone and internet issues, and other service requests.
ยท Enter service requests into the Department’s ServiceNow ITSM Technician Portal. Collect end-user demographic information. Escalate designated ticket types to the appropriate resolution source.
ยท Provide remote system optimization for system maintenance. Address tickets received after business hours by 8:30 am the next business day. Identify repeat callers that may need additional training.
ยท Certifications required for resources: Microsoft 365 Certified: Modern Desktop Administrator Associate
Job Type: Contract
Salary: $20.16 – $25.87 per hour
Experience level:
Schedule:
Experience:
License/Certification:
Work Location: Remote
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