IPG (US) HOLDINGS INC. Hiring for Customer Service Representative at Montréal, QC Full Time

Intertape Polymer Group Inc.(IPG) is a recognized leader in the development, manufacture and sale of a variety of paper and film based pressure-sensitive and water-activated tapes, polyethylene and specialized polyolefin films, protective packaging, engineered coated products and packaging machinery for industrial and retail use. Headquartered in Montreal, Quebec and Sarasota, Florida, IPG employs approximately 3,800 employees with operations in 32 locations, including 21 manufacturing facilities in North America, five in Asia and one in Europe.

Customer Service Representative (Bilingual)

We are currently seeking a team player to work in our Customer service department located in Ville St. Laurent, Québec. The successful candidate must have excellent verbal and written communication skills and computer proficiency, should be motivated and professional and possess a strong work ethic and have the ability to learn and retain new skills.

Principle Accountabilities

1. Respond to customer inquiries in a timely manner maintaining a professional demeanor via e-mail, phone or fax.

2. Process account orders including all the steps from the initial order entry to final invoicing.

3. Interact with production and shipping staff to coordinate production schedule.

4. Verify availability by product number or description.

5. Communicate any accounting related matters in a timely manner with the accounting department.

6. Provide customer assistance such as expected delivery time, purchase order follow up and general billing questions.

7. Resolve product or service problems by working closely with the sales force to determine the cause and the best solution to the problem and follow up to ensure resolution.

8. Perform other duties as required.

Essential Skills and Requirements

1. Minimum 2-5 years’ experience in Customer Service.

2. Strong communication skills; verbal and written.

3. English and French (Spanish an asset)

4. Excellent customer service and listening skills.

5. Strong knowledge of MS-Office suite products

6. Familiarity with AS400

For more information on our company and products, please refer to our website at www.itape.com

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Job Type: Full-time

Benefits:

• Dental care
• Employee assistance program
• Life insurance
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• customer service: 3 years (preferred)

Language:

• French (preferred)
• Spanish (preferred)
• English (preferred)