Intuit Hiring for Service and Support Representative at Mississauga, ON Full Time

Intuit Sales is a multi-channel organization focused on delivering growth efficiently. Across all of our channel and businesses, Intuit Sales is responsible for acquiring new users and delivering increased revenue and contribution growth. Intuit Sales is comprised of sales and marketing teams that support direct (telesales) and indirect channels (retail, OEM and VAR) as well as mobile partnerships

The Service Delivery Manager is responsible for the migration of Accountant clients onto QBO. They will be required to troubleshoot complex issues impacting the migration and customer experience. Work to resolve all escalated technical issues and verify customer satisfaction with the resolution. This role will be both internal and external customer facing, and will also help run experiments and projects that provide insights and learnings on customers’ behavior to continuously improve customer experience E2E.

What you’ll bring

Strong problem-solving and analytical orientation with the ability to identify root cause of issues, develop recommendations and influence others

Demonstrated technical aptitude and skills

Strong business and financial acumen

Demonstrated project management skills for planning/driving tasks across organizations while keeping initiatives on track to achieve desired outcomes

Excellent written and verbal communication skills; ability to communicate technical and other findings across organizational levels

Customer-focused, with a passion for delivering the best possible customer experience

Commitment to operational excellence and ongoing personal growth

Results oriented, while respecting people and maintaining integrity without compromise

Ability to manage multiple priorities within a fast paced environment

Degree or equivalent relevant experience a plus

Accounting knowledge or experience is a plus

How you will lead

Managing the seamless onboarding of Partner Accountant new and existing clients onto QBO delivering an experience so profound that customers love using our products and services and actively recommend them to others

Supporting the Sales Team by providing consultative support to the Partner Accountants

Validate Salesforce account order and BDM submission

Liaison between internal sales team and external customer

Create onboarding plan and communicate to relevant stakeholders and execute to timelines

Manage complex migrations and communicate internally & externally of progress against target

Work across multiple internal and external customers and raise any issues immediately

Set up after sales appointments for Sales Team if required

Communicate and introduce the Partner Accountant and/or clients to the Care Team for future support

Report on compliance of internal sales team and adherence to process

Assume ‘post sale’ responsibility for account set up and confirmation of units sold

Identification of sales or growth opportunities and communication to Leadership team

Develop proficiency and knowledge of Intuit’s products and solutions with the ability to clearly communicate appropriate recommendations to address customer needs

Collaborate closely with other team members and a set of cross-functional business unit colleagues to drive result

Be creative in time management to prioritize workload and suggest developments to process to streamline after sales support

Deliver a high level of service to our customers, showing we care about them

Learn and utilizes specific software tools and problem solving strategies to solve for customer issues, develops and prioritizes recommendations for product and process improvements

Apply systems and process thinking to design solutions to identified customer problems / opportunities