IntraFi Network Hiring for Help Desk Technician Job at Arlington, VA Full Time

Headquartered in Arlington, Virginia, IntraFi Network (formerly Promontory Interfinancial Network) – the nation’s largest deposit allocation service provider and the inventor of reciprocal deposits – provides dynamic, all-weather balance sheet and liquidity management solutions to help financial institutions grow franchise value. The company, chosen by thousands of banks since its founding nearly two decades ago, has assembled the largest bank network of its kind. Its solutions help institutions to acquire high-value, local relationships; purchase funding; and reduce collateralization costs.

At IntraFi Network, we prosper by working hard in an open and creative environment. Our efforts to create and maintain a culture that values our people have led us to be designated among the top fintech companies to work for by American Banker. Promontory Network has also been recognized as one of the best places to work by the Washington Post’s Top Workplaces and the Washington Business Journal’s Best Places to Work. Our company is also recognized among Fortune’s lists of Best Workplaces—Small & Medium Businesses and Best Workplaces in Financial Services and Insurance.

What is the role?

You would be a key member of the IT Help Desk Team, providing technical support to all onsite and remote employees, as well as providing external customer support to IntraFi Network customers. You should possess the experience and qualifications to perform these core responsibilities:

• Respond to requests for technical assistance in person, via phone, or electronically
• Track and route problems/requests and document resolutions
• Research questions using available information resources
• Provide IT support and resolve a variety of issues (e.g., password resets, hardware and software issues, etc)
• Strong analytical, problem-solving skills

What qualifications are required?

• One to three years of progressive experience in a help desk environment
• Excellent written and oral skills sufficient to communicate effectively with non-technical and technical business clients and team
• Outstanding customer and interpersonal skills
• Excellent problem-solving skills; ability to multi-task within tight deadlines; excellent organizational skills; self-directed and results/goal oriented
• BS or equivalent experience
• Background in financial services is beneficial

IntraFi Network, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, veteran status, disability, or sexual orientation in employment of the provision of services.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

Work Location:

• One location

Work Remotely:

• Temporarily due to COVID-19