– **Supervising Team Members:** You will lead a team of airline staff, ensuring they follow procedures and provide excellent customer service.
– **Managing Passenger Check-In:** You will oversee the check-in process, helping passengers to check in quickly and efficiently while ensuring their documents are in order.
– **Coordinating With Other Departments:** Working closely with other departments, you will ensure that luggage, flights, and customer needs are managed effectively.
– **Resolving Issues:** If problems arise, such as flight delays or passenger complaints, you will be responsible for finding quick solutions to maintain customer satisfaction.
– **Conducting Training:** You may assist in training new staff on company policies, customer service techniques, and safety regulations.
For this role, you should have a passion for customer service and a positive attitude. Ideal candidates will possess strong communication skills, allowing you to interact effectively with passengers and team members. Being detail-oriented is important as you will be dealing with travel documents and schedules. Flexibility in your schedule is also crucial since airline operations run around the clock. A high level of responsibility is expected, as the safety and satisfaction of passengers is your top priority.
A minimum education of 10th pass is required, with experience not necessarily mandatory, but a willingness to learn and adapt quickly is essential.
Experience
0 – 1 Years
No. of Openings
34
Education
10th Pass
Role
Airport Ground Staff
Industry Type
Aviation / Airline / Aerospace
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
KOLKATA
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