Intercity Packers Hiring for Manager, Customer Service at Richmond, BC Full Time

Thank you for your interest in Intercity Packers. We are always looking for qualified people to join our team who share our passion for integrity, quality, safety, sustainability, accountability and trust. We are dedicated to our customers and committed to our people. We believe in treating each other with respect and working as a team to get things done right. Does this sound like you? See our job opening below.

Intercity Packers is the largest meat/seafood distribution company in Western Canada and part of Gordon Food Service (GFS) Canada group of companies, who has been recognized by Forbes magazine to be among Canada’s Best Employers in 2022. As our innovative business continues to rapidly grow, we are seeking a full time CUSTOMER SERVICE MANAGER for our Richmond location. Reporting to the Director of Sales, the Customer Service Manager is responsible for demonstrating exceptional leadership skills, motivating the team, and responsible for overseeing daily operations of the customer service department. If you are self-driven, flexible, and have the ability to work under pressure, we would love to hear from you!

Duties & Responsibilities

Supervise the customer service team and ensure that daily operations are delivered.

Develop goals, ensure that the customer service team is aligned and help the team achieve the goals

Responsible in hiring, training the customer service team and ensuring that employees are given opportunities to develop and grow.

Responsible in engaging the customer service team in a fun and safe environment.

Focus on customer satisfaction and maintain dynamic relationship with customers by ensuring that queries, complaints and escalations are handled in a timely manner.

Responsible in communicating with internal and external customers for schedule of operations.

Responsible in ensuring that staff purchases are managed and coordinated accordingly.

Develop policies and process improvements to ensure the effectiveness of the customer service team’s operations.

Manage the administrative function of the role such as timely attendance and payroll inputs, pay for performance bonus and performance and salary reviews for the customer service team.

Coordinate and collaborate with other department to ensure process efficiency and delivery.

Other duties as assigned

Requirements

Bachelor’s degree or 5+ years equivalent experience

Minimum 3+ years of customer service or account management experience.

Work experience in food service or manufacturing industry is an asset

Effective leader and drives employee performance and deliver quality customer service function.

Skilled communicator and have strong conflict resolution skills is an asset

Proven history in increasing customer satisfaction, adoption, and retention

Ability to manage time and a self-motivated individual.

What We Offer

Flexible benefits program including dental, vision, prescription drugs, disability, and extended health coverage

Company matched retirement program

In-house certification, training, and career advancement opportunities

Special employee discounts on all meat and seafood products

Employee appreciation events and social club activities all year round

Positive employee culture and rewards for performance

At Intercity Packers Meat & Seafood, we believe in good food and good people. Over the past 5 decades, we have cultivated a rich history of bringing customers high quality, innovative and carefully sourced meat, and seafood products along with the best customer service. Our unwavering mission to provide customers the best is reflected in our motto, “Yes, we do!”

We thank all applicants for their interest, however only those selected for the next stage will be contacted. Intercity Packers is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to hr@intercitypackers.ca and use the words “Accommodation Request” in your subject line.