Interaxon Hiring for Customer Care Associate (5mo Contract with possibility of extension) at Toronto, ON Full Time

At Interaxon, we develop engaging experiences using brain sensing technology. We are a passionate team of researchers, technical experts and scientists building the world’s leading science-based brain platform to empower personal transformation through human-centered innovation. Our Muse 2 and Muse S headbands are designed to make meditation and sleep easier and provide real-time audio and visual feedback on your meditative and sleep state through the Muse companion app.

As a Customer Care Associate at Interaxon, you’ll be a primary interface for customers of Muse. You are a skilled communicator and enjoy thinking creatively to solve problems and deliver an exceptional customer experience. You enjoy working in a highly collaborative environment where no two days are the same.

This is a 3 month contract position with the possibility of extension / conversion to permanent.

The Customer Care Associate role is a great entry point to the tech and meditation field. If you are passionate about Muse products, Meditation, if you are newly entering the workforce after post secondary or looking for a change in career, we want to hear from you! For extra visibility, we recommend including a cover letter telling us about your passions and why Muse is the perfect fit for your next opportunity.

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What you’ll be doing: *

• Assist customers with initial orientation with Muse and troubleshoot with customers to ensure an outstanding experience and reduce potential returns.
• Manage and strengthen our relationship with our customers by providing proactive customer care and acting as the liaison between the company and customer.
• Actively participate within the Customer Care team in challenging the status quo and implementing best practice workflows.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.
• Interact effectively with other departments to follow up on issues, enhancing the responsiveness to the customer thereby improving the relationship and level of satisfaction.
• Other duties as required.

Your skills and experience:

• Excellent communication skills (written and verbal).
• Highly results driven and doing whatever it takes to meet and exceed customer expectations.
• Superior organizational skills, ability to prioritize urgent matters, follow through on tasks and proactively keep stakeholders informed until resolution.
• A self-starter; friendly, empathetic and collaborative.
• A proactive, customer-focused, results-oriented approach with a 24 hr resolution mindset.

• Tech savvy, Proficiency with Google docs and Microsoft Office Suite, & CRM software

• Bonus: you have experience with mindfulness & meditation

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What we offer: *

Our collaborative culture is an extension of our vision to empower personal transformation to improve lives and change the world. We have a flexible working environment, work from home options, weekly team meditations and Zoom yoga, and a commitment to keeping connected while working apart. Join a team passionate about making a difference.

Interaxon is a company fueled on innovation and inclusion. We believe that diversity is an essential part of our workplace culture, and we continue to grow our team through equal opportunity and barrier-free recruitment. Additionally, if you require any accommodations during the selection process, please let us know!

Note: We suggest adding “apps.bamboohr.com” to your contact list so you don’t miss any emails from us regarding your application.

Job Types: Full-time, Temporary

Salary: $21.63 per hour