Intec Select Hiring for IT Service Delivery Manager at Birmingham Full Time

IT Service Delivery Manager – £600 PD – Inside IR 35

Project Overview:
Our client, a leading transportation corporation based in Birmingham, is about to embark on a transformation programme and is seeking an experienced IT Service Deliver Manager to be responsible for service management across platforms, products and services, working across internal IT functions and external IT Operation Teams to ensure IT service availability, capacity and performance.

The chosen candidate will have had exposure to IT Infrastructure projects (MS Dynamics/365/PowerApps/Navision etc.) and have the ability to manage budgets between (£50,000 to £100,000). This is a 6-month project, paying up to £600 PD inside IR 35 to be based in Birmingham with hybrid working (three days in the office, two days WFH).

Role requirements:
               •           To be responsible for managing and assuring service delivery of platform, products and services ensuring end to end co-ordination and management.
               •           To be accountable for managing and escalating incidents, ensuring coordination of resolving parties, communication to stakeholders and post incident review.
               •           To be accountable for managing the service delivery of business systems ensuring they have been assigned an IT lead and administered accordingly.
               •           To be responsible for informing and helping define service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions.
               •          · To be accountable for the development and maturity of a multi-sourced service support team with a customer-centric support approach across multiple locations, focused on service availability and performance.

Core Skill Set:
               •           Experience of asset and configuration management.
               •           Experience of business analysis (IT operations)
               •           Experience of continual service improvement
               •           Awareness of IT Infrastructure Related technologies
               •           Industry experience of either Construction, Transport, Public Sector
               •           Experience of managing multiple services provisioned on enterprise platforms
               •           Experience of managing internal and external teams.
               •           Experience of balancing multiple priorities to deliver a complex service or project for stakeholders.
               •           Experience of producing reports that provide governance and assurance for service standards.

Nice to have:
               •           Knowledge of digital information, digital contexts and design services that fit them, new technologies and their potential application
               •           Knowledge of IT Service Frameworks, Methodologies and best practice (Agile, ITIL)

This is a 6 month project, paying up to £600 PD inside IR 35 to be based in Birmingham with Hybrid working (days on the office, 2 days WFH).

IT Service Delivery Manager – £600 PD – Inside IR 35

Contact Name: Jacob Smith
Reference:
TJ/10185/J4533
Job ID:
3097926