Inness Hiring for Hotel Manager at Accord, New York Full Time

INNESS is a Luxury Boutique Hotel in an exceptionally unique setting in the Hudson Valley between the Catskill Mountains and the Shawangunk Ridge. The Hotel Manager (FT/Salary/Exempt) will report directly to the CEO and Founder. As department head, the Hotel Manager will work with all managers and employees to successfully execute hotel operations, including guest services and satellite amenities.

Responsible for the day-to-day management of Guest Services, Housekeeping, Cabin, and Hotel Maintenance, Hotel Financial Reporting, Budgeting, and Forecasting. Continually developing and improving standards in line with the Inness brand.

Essential Duties and Responsibilities include, but are not limited to:
Hospitality
 Responsible for all guest service functions and staff
 Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a
positive atmosphere for guest relations
 Ensures that all Guest Service areas have an atmosphere that is conducive to the overall guest
experience
 Reviews prior shift reports for issues that have happened or need addressing, identify areas of
improvement
 Responds to and handles guest problems and complaints
 Observes service behaviors of employees and provides feedback to individuals and/or managers

Operations
 Manages all day-to Guest Services team, front desk and drivers
 Manages oversee all day – to day engineering and facilities maintenance team
 Implement and manage hotel’s quality control process in order to meet or exceed standards.
The quality process will encompass multiple departments which the Hotel Manager is
responsible for.
 Conduct Housekeeping and Maintenance Inspections with appropriate follow-up.
 Ensure company standards for housekeeping, décor and guest services are met
 Evaluate the hotel to ensure safety and health compliance
 Ensure that the hotel policies, procedures and rules are being met in the day to day operations
of the hotel.
 Ensures property policies are administered fairly and consistently, disciplinary procedures and
documentation are completed according to Standard and Local Operating Procedures (SOPs and
LSOPs) and support the Peer Review Process

Financial
 Understands the impact of Guest Service operations on the Rooms area and overall property
financial goals
 Manages department controllable expenses to achieve or exceed budgeted goals
 Review Labor and Controllable Costs among hotel and housekeeping departments.
 Process and Audit Weekly Payroll to ensure complete accuracy week to week.
 Keep track and evaluate the hotel’s financials, including room rates
 Set budgets and room rates, allocate funds and approve expenditures for various departments
 Review invoices and vendor agreements if there are any issues or new vendors required

Staffing and Supervisory
 Interview, hire, train and terminate staff
 Utilizes interpersonal and communication skills to lead, influence, and encourage others;
advocates sound financial/business decision making; demonstrates honesty/integrity; leads by
example
 Encourages and builds mutual trust, respect, and cooperation among team members
 Serves as a role model to demonstrate appropriate behaviors
 Supervises and manages employees
 Communicates performance expectations in accordance with job descriptions for each position
and monitors progress
 Identifies the developmental needs of others and coaching, mentoring, or otherwise helping
others to improve their knowledge or skills
 Provides guidance and direction to subordinates, including setting performance standards and
monitoring performance
 Understands employee positions well enough to perform duties in employees absence
 Establishes and maintains open, collaborative relationships with employees and ensures
employees do
 the same within the team
 Ensures recognition of employees is taking place across areas of responsibility

Qualifications
 Must possess a high level of critical thinking and decision-making skills while be self-motivated,
proactive, positive and hotel cheerleader.
 Must possess strong leadership and managerial skills handle multiple priorities
 Knowledge of all hotel operating procedures
 Excellent customer service and interpersonal skills
 Excellent written and verbal communication.