Initial Communications Hiring for Customer Service Representative at Charlotte, NC Full Time

We have a Entry Level Customer Service Representative position awaiting a personable and well-spoken professional with their growing staff.

Duties

• Handle customer interaction ensuring our Customers get an exceptional level of service.
• Ensure members are achieving desired service levels, providing regular performance feedback.
• Ensuring that customers are satisfied with products or services
• Letting customers or clients know about additional products or services
• Ensuring that customers are satisfied with products or services

Requirements

• Analytical and problem-solving skills
• Multitasking and organizational skills
• Ability to answer a high volume of calls and/or emails daily
• Ability to share work among a customer service team
• Attentiveness and patience
• Time-management skills

Customer Service Benefits

• $1250 – $1500 per week
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule

• 8 hour shift
• Weekend availability