Infomind Solutions Hiring for IT Support at Remote Full Time

Title: IT Service Desk Engineer

Location: Remote

Type: CONTRACT 4-6 months

Reason Detail:

Our Heat Mapping indicates we need additional support during the early EST morning to supplement our EMEA’s end-of-day as well.

Schedule Notes:

Looking for only: 7:00am – 4:00pm EST or 6:00am – 3:00pm EST

Duties:

Desktop Support professionally provides technical support to customers by answering questions, troubleshooting problems, maintaining server and workstation performance, and entering and closing tickets efficiently. Primary Responsibilities: •Respond to and monitor incidents and service requests within the ticketing system. •Maintain accurate status of all tickets assigned in the system and provide appropriate follow-up to end-users. • Provide configuration and troubleshooting support for all systems. • Perform hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote and automated updates, and remote support. • Handle problem recognition, research, isolation, resolution and follow-up for difficult user problems, referring more complex problems to next level of technical staff. • Troubleshoot issues as 1st 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues. • Perform server and desktop computer updates to safeguard from malicious viruses and malware • Manage customer issues and requests by creating, tracking and documenting technical solutions. •Maintain IT asset and contract tracking system • Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks. • Builddeploy new workstations (desktops laptops). • Installupgrade hardwaresoftware on Windows workstations. • Troubleshoot assigned tickets to determine if the issue can be resolved or the appropriate group for escalation. • Maintain positive relations through effective customer follow-up.

Skills:

Qualifications: •Technical Degree or related work experience. •Experience working in a service desk or IT customer service environment. •Technical support experience. •Basic network (wired and WIFI) maintenance including hardware

Skills:

Required

• SERVICE DESK
• COMPUTER/CUSTOMER SERVICE
• TROUBLE TICKETS
• MACOS
• COMPUTER SECURITY

Additional

• IMAGING
• TECHNICAL SUPPORT
• ASSET INVENTORY
• IT CUSTOMER SERVICE
• MALWARE
• DOCUMENTING
• CLOSING
• MAINTENANCE
• REMOTE ACCESS
• INVENTORY

Job Type: Contract

Salary: $45.00 – $50.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Help desk: 1 year (Required)
• Ticketing Systems: 1 year (Required)

Work Location: Remote