Infinite Computer Solutions Hiring for Call Center Customer Service Representative at California, United States Full Time

California

Job Description

• Experience into Health Plan Renewal (outbound) and contact center support
• To perform Molina’s outreach efforts on campaigns for all applicable markets.
• Services performed include handling outbound communications associated with outreach via the following channel(s): telephonic, e-mail and chat services.
• Campaigns shall be conducted via dialer or manual outreach efforts based on campaign strategies.
• Conduct outreach to enrolled Molina Healthcare members regarding their Health Plan Renewal for Medicaid coverage.
• Agent will follow guidelines related to each state’s renewal policy and assist members with the following: recertification, re-enrollment, or renewals across all products. In addition to as well as providing guidance concerning state applications.
• Target population for campaigns include members or responsible party or head of household for all age groups. Expectation is for each call to generate a positive customer experience with high quality care.
• Serves customers by providing product and service information and resolving product and service problems.
• Resolves product or service problems by clarifying the customer’s issues, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Qualifications

Graduate

Range of Year Experience-Min Year

3

Range of Year Experience-Max Year

20