Infinia Search Hiring for Customer Service Coordinator at Charlotte, NC Full Time

Customer Service Coordinator III – Charlotte, NC

We are actively seeking Customer Service Coordinator for a Temp to Perm assignment with a global “household name” in the CPG industry. The Customer Service Coordinator will assume responsibility acting as the primary point of contact between the business and its customers. If customers want to place an order, find information, get advice, return a purchase, or make a complaint, they will invariably talk to this customer service coordinator. The job is vital to the business as every company has customers to care for and excellent customer experience is what sets our company apart. Customer service coordinators may work with customers by phone, online or in person.

Please review the job responsibilities and requirements below and apply if interested and qualified.

Customer Service Coordinator Responsibilities:

Manage the order life cycle from creation through delivery to ensure accurate pricing, terms of sales, lead-times, special pack requirement and inventory availability. Build and maintain accurate account profiles.

Work with Customer Supply Chain Manager and Sales management to analyze, evaluate, and solve for opportunities to improve key service metrics such as Incentive Pricing, Order fill, On time delivery, Invoice accuracy, case fill, etc.

Communicate with customers via email and phone by tracking orders and shipments, trouble shooting and responding to all other questions, inquires and complaints in a timely fashion. Meet service level expectations as defined by the customer and sales team.

Coordinate with Sales, Manufacturing and Distribution to resolve service issues and other order discrepancies, which could negatively impact the customer or company.

Provide back up support to other members of the Customer Service Team and perform miscellaneous duties as required. Required to track key metrics for annual performance review.

• Analyze and evaluate alternative solutions to respond to internal and external customer requests related to lead time exceptions, special events / ads, late-delivery notifications, pricing promotion problems, deductions, merchandise return requests, account consolidations, allocation restrictions and product availability within department and Corporate guidelines.
• Monitor weekly/monthly on time delivery performance. Research root causes for reliability failures and support the CLM in developing corrective action plans with cross functional supply chain counterparts including Transportation, Transplace and Warehousing.
• Maintain monthly supply chain scorecard, with collaboration from Customer Supply Chain Manager to monitor service performance, Customer program compliance, on time delivery.
• Elevate to the SCM cost savings opportunities around case pick, full pallet ordering and internal network optimizations.

Customer Service Coordinator Requirements:

Bachelor’s Degree Is Preferred But Not Required.

4+ years of prior Customer Service experience required.

Strong communication skills are key (both written and verbal).

Exceptional interpersonal skills, including excellent verbal and written communication abilities.

Demonstrated skills in active listening, as well as strong facilitation and conflict resolution skills.

Data analytics are a plus including prior SAP experience.

Must have experience working with MS Office Suite – Outlook, Excel and Word.

About Infinia Search:

We’re Infinia Search. Some might call what we do “recruiting” or “staffing,” but those labels just don’t seem to fit. We’re a relationship driven search firm that proves that talent, ambition, curiosity, and an infinite work ethic create exponential results for our clients and candidates.

New job opportunities are listed every day – www.infiniasearch.com.

Diversity and Equality:

Infinia Search is an equal opportunity employer, meaning all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We ensure that all individuals with disabilities are provided reasonable accommodation to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Company Description

We’re Infinia Search.

We’re a relationship-driven search firm that proves that talent, ambition, curiosity, and an infinite work ethic creates exponential results for our clients and candidates.

https://www.infiniasearch.com/

We’re Infinia Search. We’re a relationship-driven search firm that proves that talent, ambition, curiosity, and an infinite work ethic creates exponential results for our clients and candidates. https://www.infiniasearch.com/