Indigo Hiring for Team Manager at Brampton, ON Full Time

SHIFT: Nights and/or Afternoons

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

We love books and all things beautiful

We are Canada’s Cultural Department Store

Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:
We exist to add joy to our customers’ lives each and every time they interact with us and our products

Our job is to create joyful moments for our customers

We treat each other the way we’d treat a valued friend

We inspire each other to do our best work

We seek to ignite creativity and innovation every day

We give back to the communities in which we operate

Job Description

The Team Manager cultivates an environment that promotes authentic best-in-class employee and customer experiences and is guided by our culture and mission of shipping joy and knowledge.

Your role as a Team Manager is one of collaboration, innovation, inspiration, support, and coaching and in doing so, you help to create and sustain a high performing culture. You consistently role model the Indigo Beliefs and are a leader that sets examples for your team to follow.

WHAT YOU’LL DO:
Talent

Support and empower team to make decisions, creating a highly engaged and high performing team.

Develop a high-performing leadership team that is accountable for creating a best-in-class employee experience

Develop internal talent; building a bench for future Distribution Centre needs.

Unlock full potential of employees by providing consistent, and on-going, feedback

Own self-development and provides continuous feedback to Director

Understand and follow Indigo’s core HR process – staffing, performance management, rewards and development

Establish effective working relationship with direct reports: Solicit their views on the work environment, potential changes affecting their work, continuous improvement, opportunities and provide them with opportunities to further develop their skills and knowledge

Promote and optimize teamwork: clearly articulate the linkages between roles and set the context in which they work with one another

Identify individual development needs and work with Team Leader to develop a plan to address them

Participate in the recruitment process

Effectively conduct and deliver coaching and corrective action, as needed

Maintain positive relationships with Indigo employees and business partners

Cultural Ambassador

Role model Indigo’s High Performance Characteristics

Promote a culture of engagement, fulfilling our goal to enrich the lives of our employees

Cultivate an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work

Inspire a customer-centric culture bringing to life Indigo’s mission of creating joy and enriching lives, and Indigo Distribution Centre’s mission of shipping joy and knowledge

Foster an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other

Respond to employee feedback in a timely manner ensuring that the employee remains a top priority

Goals and Objectives

Gain alignment with Director on specific goals and objectives for fiscal year

Ensure teams drive best-in-class employee engagement scores

Consistently meet and exceed KPI goals

Effectively manage operational costs

Hold team accountable for operational excellence

Ensure leadership and staff schedules are fully optimized to drive productivity, delivery, safety, cost and engagement

Oversee all daily operational activities of the team

Accountable to meet/exceed quality, delivery, cost, productivity targets

Motivate the team to achieve/exceed goals

Responsible for maintaining a safe, clean and hazard free work environment

Responsible for follow up based on 5S Audits/Gemba walks and Kaizen events

Support Team Lead to ensure payroll is completed in a timely and accurate manner

Handle employee relation issues, directing them appropriately and ensuring follow-up and resolution in a timely manner

Liaise with Director to ensure continuity of workflow, staff and productivity

Participate in DC Management team strategy development an continuous improvement efforts

Understand and enforce all Indigo policies and procedures required for the DC employees and support necessary training

Share best practices with the team, other departments and shifts

Qualifications

WHO YOU ARE:
College degree preferred or equivalent job experience

Minimum of 5 years experience in a leadership role, leading Leaders in a supply chain environment

Availability to work a flexible schedule, including evenings, weekends and holidays

Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques

Experience working in a fast paced, team based environment

Experience or knowledge of RF technology, an asset

Experience or knowledge of material handling equipment theory, an asset

Knowledge of general Health & Safety requirements

Ability to identify best practices and process improvements

Intermediate computer skills in MS Office Suite

Demonstrated problem solving and organizational skills

Ability to meet deadlines and work under pressure

Ability to work independently and in a team environment

Ability to multitask and prioritize work in a dynamic work environment

Excellent written and verbal communication skills

Ability to train, coach, motivate direct reports

Ability to apply a fair and consistent approach with all team members

The position requires a well-organized individual with high energy, effective communication skills and, of course, a passion for this business and the principle upon which it is built

Additional Information

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs.

WELCOME HOME!