Indigo Books & Music Hiring for Customer Experience Manager – Robson at Vancouver, BC Full Time

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

We love books and all things beautiful

We are Canada’s Cultural Department Store

Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:
We exist to add joy to our customers’ lives each and every time they interact with us and our products

Our job is to create joyful moments for our customers

We treat each other the way we’d treat a valued friend

We inspire each other to do our best work

We seek to ignite creativity and innovation every day

We give back to the communities in which we operate

Job Description

WHAT YOU’LL DO

Provide support for team members and customers alike, and contribute to the overall vision and sales objectives of the store

Ensure the store is well-run, well-merchandised and well-staffed

Attract, hire, retain and develop talented and passionate Customer Experience Representatives

Maintain performance management records

Execute the store’s annual business plan as delivered by the General Manager

Engage and inspire our customers on the floor

Make meaningful connections

Create a warm and welcoming environment in our stores

Leverage our product to tell stories

Add joy to our customers’ lives

Curate specific product collections for each customer you meet

Leave a lasting impression

Lead Operational Excellence through weekly Workflow planning, maintenance of backroom standards and ensure execution of Indigo’s inbound and outbound processes

Lead Inventory Management processes

Bring the Indigo brand to life to drive sales while maintaining visual standards

Qualifications

WHO YOU ARE

2 + year of management or leadership experience with demonstrable skills and success in leading and developing others

Experience in retail or the services sector

Proven track record of achieving sales and performance targets

Passionate

Enthusiastic

Curious

Humble

Giving

Driven

Additional Information

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs.

WELCOME HOME