Indeedful Insight Hiring for Customer Service Specialist at Orlando, FL Full Time

We are looking to hire a Customer Service Specialist to join our team. The ideal candidate will be responsible for working directly with us customers through many channels as a valued resource and trusted advisor, helping their business grow. You will strive to deliver a human and helpful Support experience through creative problem-solving, a consultative approach, and a deep and thorough knowledge of how our works.

Responsibilities

• Build and maintain excellent relationships with clients and other staff at all levels by navigating complex, consensus-driven decision-making environments.
• Engage with the Customer Success team to both understand and advise of customer issues, frustrations, or requests to drive customer happiness and retention.
• Partner with customers to effectively resolve issues through phone, live chat, and email communications, adapting to fluctuations in the volume of incoming inquiries.
• Provide internal feedback on how us can better serve our clients in the product road map for continuous improvement.
• Proactively monitor and track usage, product consumption gaps, and traffic patterns to identify opportunities and address potential future issues such as account churn.
• Contribute to a high rate of returning purchases across your client base by systematically identifying and assessing renewal risks.
• Show composure, resilience, and flexibility in our fast-paced, ever-changing environment, and also as an internal advocate for evolving customer needs.

Skills:

• An upbeat, pleasant telephone voice and the ability to gently and politely lead the conversation
• Strong problem-solving abilities with attention to detail
• A self-motivated team player, who thrives in a self-disciplined environment
• Well organized with good time management skills
• Outstanding and proactive communication skills (listening, inquiring relevant information leading to efficient problem solving).
• Ability to calmly respond to customers whatever the circumstances.
• Ability to build rapport and develop a relationship with our customers.
• Tealls (supporting other team members and providing answers to questions to other colleagues).
• Strong customer contact handling skills and active listening.
• Ability to multi-task, prioritize, and manage time effectively.m ski

We offer:

• Competitive salary commensurate with experience
• Pleasant work environment with an outstanding team

Education:

• High school diploma.
• Previous customer support experience or experience as a client service representative is an asset.

Benefits:
Disability Insurance

Employee Assistance Program

Employee Discount

Flexible Schedule

Pay: $23.00 – $29.00 per hour

Schedule:

• 8 hour shift