Indeedful Insight Hiring for Customer Service Representative at Philadelphia, PA Full Time

As a Customer Service Representative at Indeedful Insight, you will play a crucial role in fostering positive customer experiences. You will be the first point of contact for our valued customers and will be responsible for addressing their inquiries, resolving issues, and providing information about our products/services. Your exceptional communication skills, problem-solving abilities, and dedication to customer satisfaction will make you a vital part of our team.

Key Responsibilities

• Customer Interaction: Provide friendly, professional, and efficient assistance to customers via phone, email, chat, or in-person interactions.
• Issue Resolution: Identify and resolve customer issues and concerns promptly and effectively, striving for first-call resolution whenever possible.
• Product/Service Knowledge: Develop an in-depth understanding of our products/services to provide accurate information and guidance to customers.
• Documentation: Maintain accurate and thorough records of customer interactions and transactions using our CRM system.
• Problem-Solving: Analyze customer problems and provide creative solutions while adhering to company policies and guidelines.
• Feedback: Gather and relay customer feedback and suggestions to the appropriate departments to help improve our products/services.
• Team Collaboration: Collaborate with colleagues and other departments to ensure a seamless customer experience.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical-thinking abilities.
• Empathy and patience when dealing with customers.
• Proficiency in using customer service software and CRM systems.
• Ability to multitask and work in a fast-paced environment.