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Indeed Hiring for Client Success Implementation Consultant (UK/I) Job at London, England Full Time
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Your Job
Client Success Implementation Consultants onboard new Indeed Hiring Platform (IHP) Enterprise or Fortune 1000 clients and function as the primary point of contact for overall, operational, and technical client contacts during implementation. Implementation Consultants ensure effective new user and product onboarding for more complex, matrixed organizations. You will be responsible for quickly understanding each employer’s business, customizing our onboarding playbook to exceed their expectations, ensure a seamless transition to this new platform, and realize a rapid time-to-value from their investment in IHP.
Your passion for learning new technologies, your ability to navigate ambiguity and bring clarity to a dynamic process and your commitment to guaranteeing clients find success in our new platform will ultimately help more organizations find and hire great people.
Responsibilities:
- Become an IHP expert, developing a firm grasp on the implementation process options and solution this product aims to provide employers.
- Meet with our sales reps to understand the business case for each implementation.
- Own + Implement a post-sale project plan to manage all onboarding, adoption, and utilization of Indeed Hiring Platform.
- Support our customers in translating their business needs into the configuration of our platform.
- Engage with client Talent Attraction/Acquisition teams to understand their goals for using IHP and how the platform will fit into their tech stack.
- Design customized, tactical implementation plans in partnership with the client to suit their requirements, and then guide them through this plan, ensuring ease and simplicity for the client.
- Advise our customers on best practices and understand/document their goals.
- Guide client usage of key IHP features, consulting where needed (Evaluate, BYOC, etc.).
- Efficiently deliver enablement training and workshops to clients.
- Troubleshoot technical issues reported by customers during the implementation process and provide solutions.
- Seamlessly transition IHP clients to our Customer Success team.
- Surface actionable feedback to our product + strategy teams to inform future product developments.
Who You Are
- 5+ years relevant experience in a related area, for example: Implementation Expert, Solutions Architect, Business Analyst, Technical Account Manager, or Senior Client Success Specialist working with Enterprise/Strategic accounts.
- SaaS implementation experience preferred.
- Excellent communicator with strong influencing skills.
- A problem solver, with a high level of intellectual curiosity.
- Possesses strong organizational skills and exceptional project management skills.
- A team player that works well with internal stakeholders, as well as external stakeholders.
- Adept client relationship manager who is capable of engaging in business-level and technical conversations at multiple levels of the organization.
- Ability to recognize repeated user-facing issues or feature needs and capture potential product improvements.
Who we are
Our Client Success team provides expert support to our clients, partners and fellow teammates around the globe. We focus on collaboration, the ability to adapt to client needs, and a passionate approach to service.
Our Mission
As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We’re looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.
(*comScore Total Visits, March 2020)
Salary Range Disclaimer
The base salary range represents the low and high end of the Indeed salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed’s total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), an open Paid Time Off policy, and many region-specific benefits.
Salary Range Transparency
London 48,000 – 68,000 GBP per year
Equal Opportunities and Accommodations Statement
Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritised. We’re proud to be an equal opportunity employer, seeking to build a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to ethnic background, race, religion, sex, gender identity or expression, sexual orientation, neuro-diversity, disability, age, or any other non-merit based or legally protected grounds.
Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Help at +44 800 640 9982, or by email at [email protected] at least one week in advance of your interview.
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