InBody USA Hiring for Customer Experience Manager (Remote Work) at California, United States Full Time

Customer Experience Manager – REMOTE

Position Type

Full-Time

Non-Exempt

Supervisory Responsibility

This position has no supervisory responsibilities

Salary Range

$21 – $27 / hour

s to

Head of Customer Success

Desired Start Date

January 2, 2023

Job Description

We are searching for a highly motivated and fast forward-thinking Customer Experience Manager who will be responsible for building customer relationships that promote client success, retention, loyalty, and brand advocacy. This individual will serve as the point of contact for our client’s continued service, education, and advising. They will also make referrals for additional products and services. It is crucial that the candidate thrives in our entrepreneurial company culture where change is constant, growth is immense, and opportunities abound.

Essential Responsibilities

• Serve as the primary contact for assigned accounts and ongoing support
• Conduct implementation calls and follow-up Q&A training sessions with customers via phone or zoom (including trade-ins/ and LB Web basics)
• Organize and maintain Health/Wellness, Key Accounts, and Medical/Academic accounts including goals, policy, and proper documentation
• Ensure current client success and deliver exceptional client customer service on a day-to-day basis
• Create and submit weekly and monthly work from home schedules
• Develop new business with existing clients and/or identify potential upselling opportunities to share with the sales team to meet quotas
• Utilize Customer Relationship Management programs to document scheduled and completed activities
• Understand and communicate any campaigns highlighting new products, services, and promotions
• Assist cross-departmentally with customer aging calls, arranging device trade-ins, and other tasks as deemed necessary
• Perform other customer support tasks asked of the sales team to help achieve revenue goal objectives

Minimum Qualifications

• 2+ years in customer service and/or customer-facing role
• Excellent oral, written, and interpersonal communication skills
• Advanced organizational and time management skills with the ability to prioritize and manage multiple projects and deadlines
• Strong critical thinking, analytical and problem-solving skills
• High level of accuracy, efficiency, and accountability
• Ability to work with others as part of a team, but also be able to self-motivate and work unsupervised
• Proficiency with Microsoft Office or Google Suite
• Type a minimum of 45+ WPM
• Proficiency with CRM Software (Zoho)
• Willingness to learn other software platforms as it pertains to your role

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits Summary*

• Medical (PPO), Dental (PPO), Vision (PPO), & Life Insurance*
• 401K Plan with up to 3% company match*
• Paid Vacation & Sick Leave*
• Paid Mental Health Time Off
• 11 annual paid holidays / Paid Time off for Birthday
• Gym membership reimbursement*
• Flexible Spending Account (FSA)*
• Discounted Pet Insurance
• Job-related training reimbursement*
• The above-stated benefits may change without prior notice and will begin after successfully completing the 90-day introductory period

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