Imparta Ltd Hiring for Project Manager UK (Learning & Development) 12 month Fixed term contract at Remote Full Time

Imparta is a global leader in performance improvement for customer-facing teams, including sales and account management, customer success, and customer experience. We are listed as a Top 20 Sales Training company by both TrainingIndustry.com and Selling Power, and we are one of just four companies positioned in the Leader Quadrant in Gartner’s 2022 Magic Quadrant™ for the sales training industry.

Imparta’s 3D Advantage® methodology is based on more than 20 years of research and experience with leading global organisations. It powers a complete, modular, award-winning curriculum that covers the entire customer Buying Cycle from initial need to renewal, and every role from early tenure to Chief Revenue Officer across a wide range of industries.

Our Training as a Service subscription provides clients with virtual and in-person training (using our global faculty base or our client’s own trainers), eLearning and application tools. We also offer deal coaching, change consulting and a powerful learning experience platform to embed, reinforce and measure the impact of the new skills that we help to develop.

This is a fixed term contract for 12 months.

Reporting to the Project Management Lead, the Project Manager plays a key role in our service offering, responsible for the overall project lifecycle and operations management of the agreed client deliverables. With overall accountability for the end to end delivery of multiple projects committed to our clients, this includes successful project set up, tracking and managing of all actions, logs, and onboarding of project contributors to work towards successful output. Working in partnership with the account team, you will be building strong client relationships focused on the delivery of the agreed solutions. Ensure the project and business objectives are aligned and actively contributing towards the Imparta growth strategy.

Providing project mapping (include timelines and identification of the critical path) to meet the needs as prescribed by the RFP/Tender

Creation and execution of strategic project, programme and account delivery plans

Building project plans from high level through to detailed scheduling and task components with tracking and control of the critical path

Ensuring that SOW & PO’s are signed off before projects are mobilised in line with contractually agreed deliverables

Implementing engagement review and quality procedures to ensure successful and profitable project execution

Identifying success factors early on in project, setting up and risk managing against these with tenacity and responsiveness

Facilitating and chairing internal project meetings with confidence, ensuring everyone has a voice and opportunity to share opinions that add value

Tightly managing all project activity and ensuring feasibility of deadlines are agreed with project contributors

Facilitating client meetings and calls to provide project progress updates and reviews

Assigning tasks to client-side project members and ensuring that requirements and dependencies are understood through timely and effective communication

Coordinating measurement and impact activity, ensuring project team have visibility of workshop performance

Running Lessons Learnt sessions for all projects where appropriate

Contributing and co-leading on preparations and hosting implementation and definition sessions with the client and internal project team

Being the champion representing the client internally within Imparta to ensure project contributors are engaged, aligned and objectives can be realised

Ensuring that all projects are in Salesforce and all forecasted activity is tightly managed to give the business accurate visibility of expected monthly revenue

Developing a deep knowledge of Imparta products and solutions to build robust project plans and mobilise the teams

Client service experience is essential

Established experience as an account or programme manager with responsibility for multiple projects or workstreams

Experience working on complex (e.g. multiyear, multi-tiered, multi country) programmes

Comfortable with ambiguity and working with complex client organisations

Flexible and solution focused agile mindset

Good communication skills with the ability to comfortably interact at all levels

Proven senior stakeholder management experience

Demonstrates a consultative approach to managing project deliverables

Inquisitive and confident in exploring ideas and collaborating with stakeholders both internal and client side

Experience of managing and forecasting project budget activities, reconciliation, and successful invoicing through to timely payment

Ability to remain focused on client experience and the critical success factors for delivery

Passion for learning and development

Experience of working in a Sales team and/or L&D environment highly desirable

Excellent attention to detail and first-class organisational skills

Unflappable under pressure

Committed to deadline delivery and managing client expectation

Effectively communicate and assign tasks to project contributors

Intermediate level MS Office skills (Including MS Excel)