Immigration, Refugees and Citizenship Canada Hiring for UX Design Lead at Ottawa, ON Full Time

The Journey Lab Design Lead is the primary voice of the client within the lab team, responsible for advancing a deep understanding of client needs and owning the design vision of the product(s) or service(s) under development from conception to delivery.

Core Responsibilities:

• Lead research strategy, execution, and management of client insights repository
• Set design vision & facilitate design ideation activities
• Create supporting artifacts to communicate journey vision (storyboards, journey maps, blueprints, etc.)
• Own the UX/UI design of all client sites and apps
• Manage a team of junior UX designers, providing coaching and critique to ensure quality and consistency in delivered designs
• Support the expansion of visual design capabilities
• Drive the optimization of our graphic and creative workflow and processes to maximize efficiency and consistency in design
• Ensure Services are developed using design thinking and customer/user experience best practices
• Identify opportunities for improvements and enhancements – manage capture and resolution of issues identified in testing
• Work in close partnership with the Journey owner to define and continuously revise product vision – including prioritization of epics and user stories
• Must be a current Canadian Citizen or Permanent Resident in order to apply for this position.

Main Job Requirements:

• Bachelor’s degree in Design or equivalent area, or equivalent experience
• 5+ years’ experience designing quality products or digital services, including experience leading a team
• A solid grasp of design thinking and concepts, planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristicanalysis, usability and accessibility concerns
• Deep familiarity with UX heuristics and design best practices
• Knowledge of design strategy and vision methodologies
• Experience in software and development – working knowledge of front-end development, HTML and CSSKnowledge and experience with interactive design domain
• Demonstrated visual design skills, and specifically design production abilities for digital interfaces using industry-standard tools like AdobeXD, Sketch, and Figma
• Field research skills, specifically interviewing and observational study
• Experience in leading customer’s interaction/integration
• Software design and Agile development
• Education in industrial design
• Security Clearance

Job Type: Full-time

Additional pay:

• Overtime pay

Benefits:

• Company pension
• Dental care
• Extended health care
• Vision care
• Work from home

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift

Experience:

• Figma: 2 years (preferred)

Application deadline: 2022-06-17
Expected start date: 2022-07-11