Ignite Technical Resources. Hiring for Junior Tier 1 Support Analyst BHJOB13022_12238 at Vancouver, BC Full Time

On behalf of our client in Vancouver, Ignite Technical Resources is looking for a Junior Tier 1 Support Analyst to join our client’s team on a part-time casual basis. This position is based in downtown Vancouver.

Role Description:
The Technical Support Specialist (Part-time) role is to ensure the organization’s users are supported technically so they can successfully accomplish their assigned work tasks. This role includes troubleshooting user technical issues, including hardware, software, and systems-based issues. Incident and request resolution can involve the use of diagnostics and service request tracking tools, as well as requiring hands-on support at the desktop level. This is an in-office position.

Responsibilities:
Field incoming incident and service requests from end users via our service desk software application, email, telephone, or walk-up requests.

Handle all incidents and service requests in a professional and courteous manner.

Document all pertinent end user identification information and the nature of the issue.

Receive, install/set up and assign hardware equipment and train users as required.

Prepare hardware packages and send via courier to other branch locations as required.

Perform hands-on resolution at the desktop level including installing and upgrading software.

Work with other IT technicians during problem resolution.

Occasionally travel to other branch locations in the Vancouver area to deliver and/or install hardware equipment or perform other services in conjunction with or on behalf of senior IT Services staff.

Other duties as assigned by your direct manager or indirectly by a local IT director/manager.

Requirements:
Degree in Computing Sciences certification, or in the process of acquiring such certification.

ITIL V2 or V3 basic knowledge for Service Delivery preferred.

Excellent and clear communication skills, both verbal and written.

Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills in a diverse working environment.

Strong work ethic, time management, and job prioritization skills.

Strong safety mindset, especially when visiting other branch office locations.

If you meet the required criteria and are interested in the above position, please submit a WORD version of your resume. Due to the volume of resumes, only those candidates being considered will be contacted.

Based in Vancouver and proudly Canadian, Ignite Technical Resources has been providing Top Technical Talent to organizations across Canada since 2005.

Ignite. Wired for people.

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About Ignite Technical Resources.:
Founded in 2005 and headquartered in Vancouver BC, Ignite Technical Resources has been the preferred IT Staffing provider for many of Canada’s largest and well-known organizations for over 15 years.By specializing in Information Technology, we ensure that our processes are focused exclusively on providing qualified IT Professionals and our commitment to speed ensures your teams and projects are staffed quickly and efficiently. Our years of experience provide us with one of the most well-developed networks of candidates in the Canadian market. Come see why Ignite Technical is one of Canada’s premier providers of IT Professionals On-Demand.Ignite Technical Resources – Your Source for Top Talent