About IDP
IDP is a top 100 ASX listed company. An exciting time to join us as we transform the way people access global education and opportunities, through leveraging innovative technology and a creating a connected world.
With our core business in student placement, digital marketing, English-language testing, and training across a global network, we are a global leader in the international education sector.
We are transforming to build a globally connected community to guide and support international students along their journey to achieve their lifelong learning and career aspirations.
IDP is evolving rapidly. This is an exciting opportunity and time to join us, as you support IDP through a continued period of significant growth and transformation, now and into the future.
POSITION PURPOSE
The IELTS Customer Service Officer, or CSO, will act as a liaison, provide services information and resolve any emerging problems that our customer might face with accuracy and efficiency.
Furthermore, the IELTS Customer Service Officer will also provide administrative and basic technical support to the Test Centre, ensuring compliance with the established guidelines of test operation as prescribed by the IELTS test partners.
RESPONSIBILITIES
Customer Service
Operations
Quality and compliance (Key Responsibilities)
Communication
WHAT WE’RE LOOKING FOR
DESIRABLE
Why join us
IDP is truly international. We have a culture that celebrates diversity. With more than 5,000 people around the world, when you join IDP you become part of a connected community that supports you from where you are today, to where you want to be tomorrow.
IDP Education’s ongoing success comes from our highly committed and caring employees around the globe. We encourage teamwork in order to leverage our people’s diverse talents and expertise through effective collaboration and cooperation throughout our business.
We strive to provide a working environment where people are encouraged to excel, be creative and seek new ways to solve problems, take initiative, generate opportunities and be accountable for their actions.
We believe in developing dynamic, inclusive work places that encourage and celebrate cultural differences and views, and provide opportunities for personal, professional and career development all around the world. We respect diversity in our people: their ideas, work styles and perspectives as well as offering flexibility to ensure employees enjoy a satisfying balance of work and personal life.
Be part of our story, as we support you to create meaningful and rewarding experiences, grow your career with purpose, and celebrate as a global team.
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