Ideon Packaging Hiring for Customer Solutions Coordinator at Richmond, BC Full Time

This position can work from any one of our branches, including Richmond, Abbotsford, Victoria, or Kelowna.

Who We Are:
Established in 1982, Great Little Box Company is a family-owned and operated leading manufacturer of Labels, Corrugated Boxes & Displays, Folding Cartons, KBA, Digital Packaging, Protective Packaging, and the distribution of Shipping Supplies.

We take pride in our initiatives to make safety a priority. We demonstrate this with our structured in house training, providing personal protective equipment and our innovative and supportive culture.

At Great Little Box Company, we aim to create a workplace of belonging in which individual differences are recognized, appreciated, and respected. We strive to build and grow our team that fosters variety in backgrounds, experiences and skills. We embrace inclusiveness in our workplace, so we can utilize each person’s talents and strengths.

Responsibilities:
Respond to customer inquiries over the phone and emails in a timely manner

Utilizing CRM programs to process order information

Plays an active role in our customers experience by problem-solving, listening, and responding flexibly and creatively to new challenges and upcoming projects

Supporting your team as required, to identify areas of question and implement training activities to improve on any found concerns

Presents new and innovative ideas for change by collaborating with all divisions to achieve results

Qualifications and Skills:
Minimum 2 years of office experience

Customer Service experience in a production environment would be an asset

Drive to problem solve strategically and efficiently to accomplish daily and long terms goals

Thrives in a true team environment and holds strong interpersonal skills

Effective multi-tasking ability paired with a passion for the organization

Attentiveness to details with a strong technical aptitude and enthusiasm

The People:
Key liaison to customers, while maintaining a genuine, supportive, and strategic relationships with our Sales Account Manager

Reports to the Director of Customer Service, Corrugate

Provides a warm and welcoming attitude to all customers, either on the phone or in-person

Success Measures:
Customer Excellence: Play an active role in ensuring that our customer’s objectives are exceeded

Continuous Improvement: Recommend and implement strategies to continually improve service and expand the abilities of yourself and team

Culture: A supportive and enthusiastic attitude that provides a positive outlook to not only the Customer Service team, but GLBC as a whole

Trust: Uses an approachable and supportive attitude to establish a sense of trust between customers and sales team to accomplish any opportunities

GLBC is fully committed to two things – our employees and our customers’. We offer employee based recognition and reward programs including profit sharing, continuous improvement incentives, and companywide performance goals. We emphasize teamwork but value individual contributions to the team. Come join our winning team. We’re passionate, energetic, and committed to providing excellence in packaging solutions.

If you are someone who values customers’ and a truly Great place to work – Please apply if interested.

We wish to thank all applicants for their interest, however, only those under consideration will be contacted.