Iconix Waterworks Hiring for Customer Financial Services Representative at Langley, BC Full Time

Duties and Responsibilities : JOIN THE FLOW

ICONIX is a family of real world problem solvers. We provide the products and services that are essential to keeping water flowing for everyone. We’re looking for smart people like you who can make a real difference.

In these uncertain times, ICONIX Waterworks is proud to be an essential service, committed to keeping the water flowing in communities across North America. We are guided by an Employee-FIRST culture that is built upon deep-rooted values of Fairness, Integrity, Respect, Safety and Teamwork.

The goal of the Customer Financial Services Team (CFS) is simple: continue to deliver a high level of customer service to our internal and external partners, by reducing accounts receivable delinquency to avoid bad debt, while supporting sales and operations goals and objectives.

Based out of Langley, BC in a state-of-the art building just off of Highway 1, the CFS Team is seeking qualified candidates to join our established, incredibly committed, collaborative and talented Accounts Receivable members to support our Canadian & US Business operations.

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Current career opportunities: *

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Customer Financial Services Representative*

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Major Accountabilities*

• Implements ICONIX’s credit and collection policies for designated accounts by monitoring and maintaining customer accounts within the prescribed credit terms, using proactive risk assessment methods and management of customer project limits.
• Resolves outstanding accounts receivables issues in a timely manner, ensuring adherence to department guidelines and procedures, while consistently meeting month end targets and closing schedules.
• Escalates high risk accounts or claims and discrepancies that may affect financial results to Senior Management.
• Responsible for reconciliation and maintenance of customer accounts, resolving billing/pricing discrepancies, unearned/earned discount, unclaimed property, holdback, unapplied and/or short payments. Reviews and reconciles accounts receivable reports regularly.

Qualifications : Qualifications for this role include:

• Post-secondary diploma/degree or Credit Institute of Canada CCP Program Certification would be an asset.
• 2 years related experience.
• Superior organizational, interpersonal, multitasking, analytical, prioritizing and communications skills both oral and written. Excellent PC skills for word processing and excel spreadsheet analysis;
• Must possess a willingness to provide a very high level of quality customer service both internally and externally in a positive and professional manner.

Minimum qualifications include passing ICONIX’s background and reference checks.

We take the health and well-being of our team members and customers very seriously and continue to evolve our safety protocols as the pandemic progresses. As such, the Customer Financial Services team has embraced technologies that allow for telework during the pandemic. We remain connected with each other and with our extended team members even though we are physically apart.

Interested in a career at ICONIX? Join the flow of ideas: iconixww.com/careers

Overview : ICONIX. Real People. Real Service. Real Solutions.
ICONIX is a leading independent waterworks partner who offers an agile, expert team of trusted, technical problem solvers, providing reliable access to innovative products and services for businesses and communities across North America that depend on essential infrastructure. We’re building a community of brilliant problem solvers. This is a place where you will be empowered to do your best work. We need real-time problem solvers like you to join our team.

ICONIX is committed to providing an inclusive and accessible candidate experience. Accommodations are available upon request. We thank all candidates for their interest; however, only those shortlisted will be contacted.

ICONIX Waterworks is proud to be part of the Deschênes Group, which has been recognized as one of Canada’s Best Managed Companies for 11 straight years. This great result is only made possible by the commitment of all employees within the Deschênes Group, which has been a Platinum Member, the highest level of recognition that can be achieved within this awards program, since 2015.

***ICONIX employees must apply via our internal portal***

Job Type: Full-time