Ice Western Hiring for Service Coordinator at Calgary, AB Full Time

Our service department uses Jobber Web based application- service department is paperless.

The successful candidate will possess the following skill set:

Coordinate the activities of the Field Service Technicians

A working knowledge of basic equipment design and operation parameters

A working knowledge of industry design standards

Assure proper training so that the employees will follow all the pertinent manufacturing policies, practices and production standards.

Apply regulations and policies regarding health and safety.

Ensure that the employees demonstrate and practice proper work habits and continue to develop improved work practices.

Analyze and resolve work problems or assist workers in resolving work related issues while on field projects for clients

Monitors the journey management program for the Field Service Technicians

Book travel arrangements.

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Qualifications and application skill set:
Having Electrical or refrigeration experience would be asset as the goal for service coordinator and to also be a technical support.

Understanding and reading AutoCad drawings would be an asset.

Experience in coordinating activities in a manufacturing environment.

Well established organizational skills to manage multiple tasks.

Self-starter with good analytical and problem solving skills.

Continuous learner and willing to accept change.

Standard Microsoft Office applications, such as Excel, PDF Editor, Word, Power-point, Outlook and others.

In general, the Service Coordinator may:
Use word processing, spreadsheet, database or presentation software to prepare invoices, reports, memos, letters, financial statements and other documents

answer telephones, greet visitors

prepare meeting agendas, attend meetings

draft correspondence and reports

schedule appointments and meetings using electronic calendar systems

Support the maintenance a records management system (including classifying and coding electronic and hardcopy files)

research information on the Internet

operate office equipment such as fax machines, photocopiers, voice mail messaging systems and computer scanning equipment

transcribe material from handwritten notes or digital dictation

edit documents for executives

Supervise, manage or train other staff members.

Update reports for management.

Specific Skills

Access and process information, Address customers’ complaints or concerns, Maintain records and statistics, Issue receipts and other forms, Explain the type and cost of services offered, Answer inquiries and provide information to customers, Arrange for billing for services, Perform general office duties, Receive and log complaints

Exceptional customer service for service technicians and our customers.

Review work orders, timesheets and reports file and send to customers as required.

Effective communication with employees and customer.

Respond to customer inquiry in timely manner.

Benefits

Health and Dental Coverage

Vision Coverage

RRSP program

Long Term and Short Term Disability Program

Paid Vacation

Employee assistance program

Please no calls or walk-ins.

Monday to Friday 7:30 to 4PM