Ibex Payroll Hiring for Technical Customer Support at Winnipeg, MB Full Time

WHO WE ARE
We create software to empower and inspire Canadian organizations.
Our two main platforms: IBEX Payroll and the Inclusion System are focused on making life easier for businesses and developmental services agencies so they can focus on what they do best for their customers and clients. We take care of things within the realms of payroll and employee management respectively.

We are dedicated to making a positive impact and we don’t use these words lightly. These qualities are what we value in our own workplace and so we strive to create a supportive environment where people work smarter, are comfortable being themselves, and have fun along the way.

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THE OPPORTUNITY*
We are looking for a permanent, full-time Technical Customer Support team member (or Pathfinder as we call it), who’s focus will be assisting customers by phone or email in getting to the crux of any issue, so they can get their important work done quicker.

Armed with your knack for details and strong relationship building skills, you’ll make every interaction positive by treating each customer with understanding and an individualized approach. Your confidence in your technical skills paired with your empathetic nature means you will be proposing smart and efficient solutions that work for our customers. You’ve got initiative, along with a keen sense of when it’s right to dig deeper and when it’s time to ask a teammate for help.

You will thrive working within the fast paced core of our operations and will be invigorated by ticking items off your list. Whether it’s replying to inquiries or learning all about the latest system features, you will come to the task with organization and enthusiasm.

As a Pathfinder, you’ll take part in team huddles, use our dedicated tools to respond to tickets and calls, weigh in on how we can improve our software and processes, collaborate with teammates on setups and solutions, and engage in 1on1 coaching.

The right person for this role is intellectually curious, genuinely caring, and can’t get enough of diving into complex systems!

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WHAT YOU’LL BRING*

• Ability to diligently work through technical and logical problems that vary in complexity, and therefore need varying time and effort to resolve
• Direct experience with or the ability to provide customer service expertise
• Ability to communicate effectively with customers that have varying communication styles and technical skill levels by email, phone, and/or in person
• Direct experience using or the ability to use Microsoft Excel or other spreadsheet applications
• Ability to work independently and work with team members remotely and in person
• Ability to balance priorities, help the team meet deadlines, and articulate and escalate needs and issues
• Ability to work in a fast-paced environment, be adaptable to changes, and maintain a professional and positive demeanor
• Aptitude for learning new subject matter, new tools, and computer applications

• Ability to work at our office, located at 421 Mulvey Avenue East, Winnipeg, Manitoba, Canada, R3L 0R6 (ie. to help with front desk reception team member coverage, at least one day per week).

NICE TO HAVE

• Completed or in the process of completing post secondary education with a payroll focus
• Direct experience in payroll within a work, volunteer, and/or educational setting
• Experience working with help desk software.

WHAT’S WAITING FOR YOU
Empowerment: we want you to succeed and that means providing you with the tools and resources that you need. We have a holistic approach, which includes consistent coaching via regular meetings and open communication.

Wellness: beyond your physical health, we do our best to support your overall well-being by providing a flexible work environment, competitive compensation, benefits, and perks.

Transparency: we keep all team members informed, including weekly updates on the top company priorities, monthly reports on our growth, and Town Hall meetings with question and answer periods to discuss business updates and company direction.

Fun: we know a thing or two about having fun with many different types of people. Events, food, games – there’s something for just about everyone. And while we like being together, we also unplug on time to be with our family/friends and enjoy life outside of work.

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INTERESTED?* We would love for you to apply!
Your application must include the following:
1) a cover letter that gives us a sense of who you are and why you want the job, and
2) a resume that outlines your relevant experience and abilities.

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The application deadline is February 6, 2022.*

Job Type: Full-time