iA Dealer Services Hiring for Customer Service Representative at Vancouver, BC Full Time

Customer Service Claims Adjudication

Business Unit
WGI Service Plan Division Inc.
Department
Claims

Reports to

Assistant Manager Claims

BASIC FUNCTION
As a Claim Adjudicator your main focus will be superior customer service delivery for our many brands of extended warranty products or service contracts (Service Plans). This role requires the employee to process claims via email/online submission/and phone as necessary.

QUALIFICATIONS
The following are the principal qualifications for this position:

Experience

• Customer service and/or call centre experience an asset.

• Claims adjudication experience considered a definite asset

Education

Completion of Secondary

Software

• Computer knowledge, i.e. Windows, Excel, Word, Internet

• Accurate and efficient typing speed

MAJOR DUTIES
The following are the duties for the position:

• Respond to inbound emails from customers and servicers.

• Meet established service targets.

• Analyze customer inquiries to determine customer needs and match to company products and services.

• Respond to customer inquiries by providing information and dispatch for service on claims.

• Respond to servicers on their estimates by fax, phone, online, or via email. Enter said estimates and review against approved rates.

• Update customer’s records. Name, address, phone, serial #, make, email address etc.

• Resolve customer complaints and conflicts as well as follow up with said customers on complex claims issues.

• Refer escalations or grey area claims to Supervisor for direction then proceed to execute claims based on Supervisor’s advice.

• Maintain general knowledge and understanding of all products and services.

• Learn claims payment process and adjudicate claims subject to the terms of the customer’s policy.

Job Types: Full-time, Permanent

Salary: $38,000.00-$40,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
Staff are working remotely for the moment but this may become an in office position and applicants should be local.

Experience:

• customer service: 2 years (preferred)
• Claims Adjudication: 1 year (preferred)