i24 Call Management Solutions Hiring for Call Centre Agent -English Only (No Sales) at Montréal, QC Full Time

i24 Call Management Solutions takes great pride in the strength of our award-winning team of agents and management support staff. We are internationally recognized for outstanding customer service and employee development having won multiple industry Awards of Excellence.

We are an inbound call management center (no selling) which means we provide telephone support service to the customers of a variety of companies spanning several different industries right across Canada. Our work schedules include day, afternoon and evening shifts. All agents must therefore be available to work between 7:00 am and midnight including weekends, on rotation with work schedules posted two weeks in advance. Because of nature of our customer’s needs, schedule flexibility in our domain is a MUST. Also, to note, our work environment tends to be a busy one depending upon call volumes so you need to be adaptable in this regard.

To be a home-based agent requires that you are equipped with the following

– A PC (Macs are not compatible with our servers)

– Laptop as an alternative if relatively new

– 17 inch or larger screen

– Mouse

– High speed internet (if shared WIFI, an ethernet cable connection is required)

– Antivirus software

– Phone line

– Quiet work space

Starting salary is $16.00 per hour with increases in the 13th month to $16.96 while working up to a top wage of $20.40. We also offer our unique 1,000 hours|$1,000.00 Graduation Bonus for successful completion of the i24 “WOW Specialist” program. We want to WOW you while you WOW our customers!

Other benefits include paid vacation, group insurance that includes life insurance, ADD, long-term disability, prescription drugs and dental care. We also offer paid sick/family days, bereavement leave, an Employee Assistance Program and flexible work-life hours.

We also have organized social activities by our awesome Social Committee because at i24 we’re serious about both service … and fun.

Looking for a company that has a real family feel and where you won’t feel as though you’re just a number, check us out.

Never worked in an inbound Call Management Solutions company? Not a problem. Experience is an asset but we also provide on the job training.

Motivated? Some of our past entry-level agents have advanced to become dispatchers, supervisors and in the majority of cases now make up our mid and senior managerial team.

Job Type: Permanent

Salary: From $16.00 per hour

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Life insurance
• Work from home

Schedule:

• 8 hour shift

COVID-19 considerations:
Working from home.

Application question(s):

• Available to do 8 hours shifts scheduled in advance between 7:00AM and midnight.

Experience:

• Customer service: 1 year (required)