I work for NSW Hiring for Marketing & Communications Officer at Sydney, New South Wales, Australia Full Time

• Full-time, ongoing opportunity (35 hours per week)
• Location: Sydney CBD, hybrid/flexible working arrangements available.
• Offering a competitive salary of $101,947 up to $112,849, plus employer’s contribution to superannuation and annual leave loading.

About Us

At NSW Trustee and Guardian, we protect, promote, and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

About The Team

The Customer Experience division provides a wide range of specialist support across NSW Trustee and Guardian divisions including marketing, campaigns, brand, customer and employee communications, and media liaison, customer advocacy support, and service design.

About The Role

The Marketing & Communications Officer will drive and execute internal and external communications strategies across NSW Trustee and Guardian whilst also assisting with a variety of marketing projects, campaigns, and media initiatives to promote our business. The role will involve stakeholder management across the organisation to enhance communications across the divisions and promote our brand.

For more information about the position, view the role description.

About You

You will be customer-centric in everything you do and passionate about customer experience. Your creative flair and ability to adapt to working on multiple tasks is essential to succeed in this role.

• You are a subject matter expert on marketing and communications across multiple touchpoints, including digital content, for a diverse range of customer groups. You are passionate about creating campaigns that connect, engage and inspire people to think differently and take action.
• You are experienced working with marketing and media agencies, managing corporate affairs including media partnerships and issues management, ensuring communication aligns with organisational values and objectives to maintain brand reputation.
• You build collaborative partnerships.?You can establish relationships with a wide range of internal and external stakeholders, you build good rapport with your colleagues and community, across all levels.
• You are results driven.?You work independently, you are a self-starter. You can problem solve whilst managing competing priorities. You stay focussed on achieving our goals and objectives, and you support and deliver continuous improvement.

Essential Requirements

Tertiary qualifications and/or equivalent knowledge, skills and experience in a relevant discipline or industry within services sector, professional and or community focussed areas across a diverse range of customer groups.

Our commitment to diversity

Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.

What We Offer

NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

• Work-life balance with flexible work options including flex leave
• Career development including study leave
• Fitness Passport

Be part of something bigger. For more information about joining us, visit the Careers page on our website.

How To Apply

To apply for this role:

• Complete the online application
• Submit a resume (max. 5 pages) along with a cover letter (max. 2 pages) outlining your skills, experience, and how you meet the capabilities and essential requirements of this role.
• Answer the targeted pre-screening questions
• Describe an example of when you developed and delivered a marketing and communications strategy that enabled your organisation to deliver a superior customer experience. What were the challenges and how were they overcome?
• Outline an example of when you identified and resolved an issue that could potentially damage brand reputation. What steps did you take and what was the outcome?

Read writing your job application for tips with the application process.

Applications close: 11:59pm, Sunday 23 July 2023.

For role specific enquiries, please contact Elizabeth Maynard, Manager, Marketing and Communications, Customer Experience, [email protected]

For enquiries about the recruitment process, please contact [email protected]

Please do not send your applications directly via email or LinkedIn. Only applications submitted via the online portal will be accepted.

Notes

• If you need an adjustment in the recruitment process or workplace, please let us know.
• Offers of employment will be subject to reference checks and relevant clearances.
• A talent pool may be created for future ongoing, temporary and part-time roles, and is valid for 18-months.
• All candidates applying for this role must comply with our COVID-19 Vaccination Policy, have an up-to-date COVID-19 vaccination status and be able to provide acceptable proof. Further information about vaccination requirements will be provided to successful candidates and is also available via email request to [email protected] .