I work for NSW Hiring for IT Communications Officer, Clerk Grade / at Wollongong, New South Wales, Australia Full Time

• Work in a volunteer-based agency supporting communities of NSW
• Join our expert Team as a Communication Officer, multi-skilled in technology and communication support with hybrid working arrangements available
• Multiple opportunities available
• 1 x ongoing full-time position – Wollongong Headquarters
• 3 x full time temporary opportunities until 30 th June 2025 located at Rhodes (x1), Goulburn (x1), Wagga plus a 15% field allowance
• Creation of talent pool for future vacancies

About The Opportunity

An exciting opportunity exists for IT Communications Officers to join our expanding team at NSWSES.

We Have

• 1 x Role working with the State Communication Support Team providing, Tier 2 support to end users to resolve radio, IP telephony, Mobile telecommunication, and audio-visual issues.
• Prepare and develop supporting Standard Operating procedures and instruction sets.
• 3 x Roles working with the IT Communications Specialist to expand the capabilities of enhanced Critical Communications platforms, currently being rolled out across the state, including Motorola SmartConnect, Wave PTX and other Deployable Communications Platforms.
• These roles support SES volunteers and members across the entire region, including maintaining mission-critical radio installations, updating configuration documentation, preventative maintenance projects and supporting Operational activities across the state.

About The NSW SES

Our Mission: NSW SES saving lives and creating safer communities.

Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response.

The NSW SES serves the NSW community as the lead agency for floods, storms, and tsunamis as specified by the State Emergency Service Act 1989. We are recognised as the most versatile and widely used emergency service organisation in NSW. Our volunteers are highly skilled, experienced, and well-trained in the variety of roles they perform.

Each NSW SES Unit is as unique and varied as the community it serves, reflecting the vast mix of risks faced and roles required in the diverse locations and communities across the state. In addition to flood, storm and tsunami, our Service provides specialist capabilities that include general land rescue, vertical rescue, road crash rescue, and alpine and remote area search and rescue. The NSW SES responded to over 64,000 requests for assistance from the community over the 2021-22 year.

The NSW SES has over 10,000 volunteer members, including reserves, and a full-time equivalent workforce of over 370. There are 262 volunteer Units across the State and our volunteer Units are either local, community-based Units, State-wide or regional Units established to provide specialist capabilities. They are varied and unique in their capabilities, designed to address specific risks to communities of NSW.

About You

To be successful in this role you will:

• Enjoy working in a multi-skilled technical support role, maintaining varied communication technologies and platforms.
• Demonstrate an adaptive approach and proactive engagement in your support activities.
• Demonstrate excellent communication and interpersonal skills.
• Be willing to travel throughout the state supporting our Units when required.
• Be confident engaging with our Vendors to escalate problems as required.
• Demonstrate a willingness to recommend and implement process optimisation and automation.
• Have a thorough knowledge of AIIMS principles and processes, and/or willingness to obtain competence within 12 months

What We Can Offer You

• Employment with attractive leave entitlements including parental leave, recreation and flex leave and other leave entitlements
• Salary: Maximum TRP $115,643.92 (Salary range $93,295 – $102,941) Total remuneration package includes salary plus employer’s 11%contribution to superannuation and annual leave loading
• Flexible work options working within operational requirements
• Mental Health & Wellbeing programs and services
• Operational and leadership training and development opportunities via LinkedIn Learning and other training avenues to build and maintain skills
• Comprehensive immunisation programs including the flu vaccine
• Opportunities to build invaluable relationships across emergency service agencies, emergency service committees and other Government and community organisations.

Are you ready to join us?

Click Apply And Submit As Separate Attachments

• A cover letter (maximum of one page) identifying which position and location you are applying for and briefly responding to the essential requirements and your current experience as a multi skilled Communications Officer
• An up-to-date resume of no more than four pages detailing your skills and experience relevant to the role

Got a Question?

If you want to know more about this opportunity or if you have any questions, please contact Shane Newcombe at [email protected] .

The role description is available here .

Talent Pool

A talent pool may be created through this recruitment process. A talent pool is a group of candidates who have undergone an assessment process and have been identified as suitable for this role or similar roles for a period of 18 months. Being part of a talent pool means that you may be considered for ongoing or temporary employment for a range of similar roles. This offers exciting opportunities for you to gain a wide range of experiences to build your public service career.

For more information on how to apply for a role in the NSW Public Sector please click here.

Applications close: Monday 30th October 2023, at 11:59pm.

The NSW State Emergency Service is a proud employer of a diverse workforce. We encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation or gender identity. We are committed to reflecting the diverse community we serve and creating an inclusive and flexible workplace. People with disability are supported to access adjustments in recruitment processes and in the workplace, to enable them to demonstrate their skills and capabilities to meet the requirements of the job. As supporters of flexible working, we welcome discussions about how our roles can be undertaken flexibly.