I work for NSW Hiring for Assessment Officer at Sydney, New South Wales, Australia Full Time

Assessment Officer

Do you want to be part of a meaningful organisation that plays a central part in maintaining the integrity of the NSW health system?

Do you have strong communication and interpersonal skills? Are you a highly organised person who meets deadlines and is passionate about making a difference? If yes we would love to hear from you!

What will you receive in return?

• Fantastic temporary and ongoing Clerk 5/6 opportunity
• Salary range from $89,707 – $98,982 plus superannuation and annual leave loading
• Flexible working arrangements
• Great office facilities walking distance from Central station
• Access to our welling being initiatives such as Fitness Passport, Headspace subscription and more!
• Access to unique growth and development opportunities, including access to over 17,700 online Linkedin Learning courses.

About The Hccc

The Health Care Complaints Commission (HCCC) is an independent statutory body (set up under the Health Care Complaints Act 1993) that plays a central part in maintaining the integrity of the NSW health system, with the overarching consideration of protecting the health and safety of individuals and the community.

ABOUT THE ROLE?

As an Assessment Officer you will be responsible for the diligent and timely assessment, management, and preparation of assessment plans for all complaints received, and assisting stakeholders understand the assessment process and decisions.

To learn more about the position, please view the Role Description here.

About You

• A natural problem solver with experience in a complaints or case management environment including analysing and interpreting information regarding complaints
• Driven and motivated to manage a high volume workload with tight deadlines
• Confident and practices sound judgement, and the ability to display empathy while remaining objective and impartial
• A strong communicator and negotiator with advanced written and verbal communication skills, and ability to tailor communication to various stakeholders.

How To Apply

Applicants are required to submit an online application. This will include:

• Current resume / curriculum vitae (CV) (maximum 5 pages)
• Cover letter outlining your relevant skills and experience (maximum 2 pages)

The selection process will include a comparative assessment to assist in determining your suitability for the role. This will include a behavioural based interview and online testing.

A talent pool may be created from this recruitment action for ongoing and temporary roles of the same work classification that may become available for filling over the next 18 months.

Recent applicants need not apply.

Essential Requirements

To be eligible to apply for this position, applicants must have existing Australian work rights.

The successful applicant will be required to complete a Background Verification Check which includes a National Police Check (Criminal History), qualification check, and Working with Children’s Check.

All employees of the HCCC are required to have received a COVID-19 vaccine or have an approved medical contraindication certificate. You will be required to provide a record of your COVID-19 vaccination status if successful.

Closing Date: 11:59pm, Tuesday 4 July 2023

Additional Information

For any questions about the position, please contact Ant Whitehouse on Awhitehouse@hccc.nsw.gov.au

For any questions about the recruitment process, please contact HCCC People & Culture at? people@hccc.nsw.gov.au?

For more information about Employment at HCCC please follow this link:? www.hccc.nsw.gov.au/About-us/Employment

The Commission is an Equal Employment Opportunity Employer.

Agency: Health