Hyper Hippo Hiring for Customer Support Specialist (Part Time) at Vancouver, BC Full Time

The Opportunity

Join our Player Experience team as we continue in our mission to provide best in class player experiences to every person that we connect with! We want to build strong, growing communities around the games we support, and provide a connection and ‘experience’ for people who contact us. We want to be the reason they tell their friends about a game, and why they keep coming back to play. Through social media, community, and support channels we aim to provide the best player experience possible!

In this role, you would interact with our communities on a daily basis. Whether it’s answering questions through our email queue, chatting with fans on Twitter, or creating engaging posts within the forums, this role will cover it all!

A Customer Support Specialist’s Impact

Supporting audiences through Helpshift ticketing system: writing emails, engaging in conversations, and assisting our players with problems they are having in their game

Responding to social media posts and mobile game reviews, populating content, and replying to questions within various game forums

Collect and track feedback and troubleshoot issues with our QA department

Build trust within the communities we support through social media interactions

Contribute to product brainstorms by representing our players’ feedback

Your Track Record Includes

High School Diploma

Experience in the customer service industry – preferably in tech or gaming

Great understanding of social media platforms and how to use them

Strong written and verbal communication skills

Strong knowledge of mobile devices and computers – able to troubleshoot issues

Self-motivated and self-directed

Open and excited to learn new tasks

Ability to collaborate with team members to accomplish goals and objectives

A positive attitude and the ability to thrive in a dynamic environment with changing products and market standards

Hyper Hippo Welcomes Everyone to Apply!

Hyper Hippo is an equal opportunity employer and we celebrate every single person and what makes them unique. Having a workforce composed of individuals with different experiences and backgrounds allows our team to make better decisions and create new and exciting ideas to bring to our players. We strive for every Hippo to feel a true sense of belonging and trust.

In your application, please feel free to note which pronouns you use and please reach out if you require any accommodations or support during the recruitment process.

Compensation Package

Competitive wages and extraordinary incentive plan tied to company goals

Access to a $2,000 health & wellness spending account

Access to a company-paid Employee & Family Assistance Program

Annual $500 allowance to go towards your professional development

Paid time off during the winter holidays

Home Ergonomic Benefit for your home office – $500

Charitable gift matching up to $1,000 per year for recognized causes that you support + 1.5 paid volunteer days per year

We’re Digital First!

We have 3 hub offices located in Kelowna, Vancouver and Seattle along with remote employees across North America

Our hub offices are accessible and set up to accommodate your preferences; from casual drop-ins, to a dedicated desk, it’s up to how you work best!

If you’re based outside of one of our office hub locations, you can work remotely, with some occasional travel to BC

What We’re Building at Hyper Hippo Entertainment

Hyper Hippo is an award-winning entertainment studio, driven to entertain, connect, and inspire billions of fans around the world.

Founded in 2012, by the creator of Club Penguin, Lance Priebe, Hyper Hippo is the studio behind the smash-hit idle games, AdVenture Capitalist (with 50+ million players), and AdVenture Communist – a cult mobile hit. Hyper Hippo brings together an exceptionally creative team that is relentlessly focused on innovating and exploring new forms of entertainment.