Hyatt Regency Vancouver is Looking For RESERVATIONS AGENT at Vancouver, BC Full Time

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like:

Discounted lodging accommodations at Hyatt worldwide

Discounts on food and beverage

Discounted transit passes

Wellbeing programs

Recognition programs

Tuition reimbursement

Excellent training and professional development

Hyatt Regency Vancouver is seeking a dynamic, customer service oriented professional to join the Reservations Department as Regular – Reservations Agent.

The Reservation Agent primary responsibility is to handle guest room reservation requests for the hotel, preparing reservations for arrival at the front desk, input group rooming lists, setting up billing instructions, entering group booking details, provide guest with hotel facility information and answer questions relating to the hotel and local area, plus various other departmental tasks.

Interested candidate must be available to work morning and afternoon shifts, Monday to Friday, depending on business needs.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

You are more than welcome.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Qualifications

Qualifications

Must have a true desire to satisfy the needs of others in a relaxed and professional environment

Previous Reservations experience preferably in a hotel industry or travel industry is considered an asset

Experience in working with Property Management system is an asset

Must be available to work morning and afternoon shifts, Monday to Friday, depending on business needs

Must have refined and professional verbal communication skills

Must be able to type at least 35wpm

Must be proficient in various computer applications (Microsoft Office, Opera, etc)

Must possess superior guest service skills with a passion to continually exceed guest expectations

Must be able to perform under pressure while dealing with a variety of challenges and diverse personalities

Strong multi-tasking skills required

Must be able to follow-through and deliver daily goals

Must have the ability to work well independently and within a team environment

Knowledge of a second language is an asset

Physical Aspects of Position (include but are not limited to):

Constant sitting throughout shift

Constant writing, typing and computing throughout shift

Occasional standing and walking throughout the shift

Occasional kneeling, pushing, pulling and lifting

Occasional ascending or descending stairs and ramps