HY Mark Solutions is Looking For Call Center Representative at Red Deer, AB Full Time

We are currently recruiting for our state-wide engagement center operating on a hybrid office with remote flexibility. Your role as a digital representative is to provide premium customer service on all engagement channels, such as phone calls, emails, zoom and live chat. Every day is different! You may answer a question about up-and-coming products, adjust an order for our values clients, or troubleshoot one of our digital product malfunctions. We are looking for upbeat, enthusiastic, and hardworking individuals to join us in giving our partners the best consumer experience.

Candidates will not be asked to travel into a local office at any time during the recruitment process. All assessments and interviews will be conducted virtually. Candidates must be comfortable with virtual assessments, have access to a secure Wi-Fi network, and have a private space to work from in their home. Successful candidates should be prepared for virtual onboarding and remote working.

What we offer:

Weekly Pay and Uncapped Commission

$60k plus first year average income

Residual Income

Exceptional commission rates

Trips, Training Incentives/Events and other benefits

Paid Training

Primary Functions:

Serve as the information center for all customers, community contacts, and other company representatives

Must be aware of daily activities and administrative responsibilities

Interact with customers to provide information in response to inquiries, concerns and requests about products and services

Must professionally handle all phone calls and route callers

Answers questions in a timely and courteous manner

Produce s, forms, correspondence, orders and other materials as needed

Perform other duties as assigned.

Qualifications

Solid organization and active listening skills

Razor sharp attention to detail with fast and accurate data entry

Customer service focused with creative problem solving skills

Ability to anticipate and advocate for your customers needs

Ability to multi-task, prioritize and adjust to changing needs

If this opportunity interests you and you wish you to learn and have the chance to interview with a local manager, please apply today and be on the lookout for our email correspondence. Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. We have an Employment Equity Policy and we welcome applications from all walks of life without regard of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

Job Types: Full-time, Part-time, Casual

Salary: $73,057.89-$98,022.61 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Dental care
• Disability insurance
• Discounted or free food
• Employee stock purchase plan
• On-site gym
• On-site parking
• Paid time off
• Profit sharing
• Store discount
• Vision care
• Wellness program
• Work from home

Schedule:

• Monday to Friday
• Morning shift
• Night shift
• No weekends

Supplemental pay types:

• Bonus pay
• Overtime pay
• Retention bonus
• Signing bonus
• Tips

Work Location: In person