Hush Communications Canada Inc. Hiring for Customer Support Agent / Customer Care (SaaS, Remote, Pacific shift) at Vancouver, BC Full Time

Base $26-$28/hour + Bonus + Benefits

Hushmail is looking for a friendly, enthusiastic and organized individual to join our Customer Care team, remotely (within Canada) to work our west coast day shift. This shift is 9-5 PST and can be done by other parts of Canada if you are willing to. This is not an entry-level role. If you have not done a similar job in a Software as a Service company, your resume will not be considered.

About the position

As a member of the Customer Care team, you will spearhead interactions with our customers through phone, email and chat. You will be the first line of troubleshooting technical issues they may have with their accounts. You will use your existing technical skills and our suite of internal tools to problem solve issues with customers email accounts, email programs, secure web forms and mobile email apps. You will work closely with our small team and other departments to ensure feedback and bugs are reported and actioned upon.

This is not a call centre job where you read a script off a monitor or use canned responses for everything. You’ll play a pivotal role on our team, using your technical knowledge, ability to think outside the box, problem solving skills and friendly personality to provide customers with personalized support.

What we are looking for

Strong computer and web based problem solving skills

Experience with help desk ticketing systems and CRM’s (HelpScout, Zendesk, Salesforce, Hubspot, etc…)

At least 2 years experience supporting customers in a Software as a Service support role

The ability to decipher what customers are asking for and to convey solutions in technical and non-technical terms

An enthusiastic personality that enables you to build strong relationships with customers

Fluency in Windows or Mac environments, and the ability to learn new systems and apps on the go

Great communications skills and a command of the English language

Outstanding organizational skills and meticulous attention to detail

Top notch critical thinking skills

Why join us?

We offer a competitive salary

3 weeks annual vacation

Comprehensive benefits package (medical + dental)

Annual bonus

Become part of a growing company that still has a small company feel

Opportunities for career progression

Friendly team work environment

About Hushmail

Hushmail has been providing high-security email services since 1998 and recently launched an online form builder supporting electronic signatures. We serve thousands of customers in a variety of professional fields. Our fastest growing market segment is healthcare, and we are currently deeply involved with understanding and serving customers in that area.

Hushmail is a well-established and profitable company with a strong team and a supportive environment. The company is small, so everyone has the chance to make a big impact. We notice and reward high performance. Hushmail is headquartered in beautiful downtown Vancouver, B.C., and many on our team frequently work from home. Our office culture is disciplined, relaxed, and quiet. We have occasional optional social activities and are very family-friendly.

Interested? Great! Send us your resume using the link on this page.