Hurlburt Heating and Plumbing Hiring for Customer Service Representative (CSR) Full Time

Hurlburt Heating & Plumbing is seeking awesome people to join the most-reviewed HVAC and plumbing company in Western Wisconsin! If you’re looking for a new career with the opportunity to grow both professionally and personally, you’ve come to the right place. At Hurlburt, we strive to provide top-tier customer service, as well as brag-worthy craftsmanship in customers’ homes. If you have what it takes to join our fast-paced, constantly growing, star-studded team, scroll on for more information, and to submit your resume below.

Hurlburt Heating & Plumbing serves a large portion of Western Wisconsin, from Fall Creek to Hudson, as far north as Glenwood City, and down to Nelson. Our offices are based in Durand, Hudson, and Eau Claire, with a new main location coming soon in Menomonie. We serve hundreds of customers each month, providing five-star heating, cooling, and plumbing services.

We have career opportunities in our offices and in the field. Experience is always welcome, but we’ll also train the right candidates, so if you’re looking to enter the trades, don’t hesitate to apply.

Aside from the daily grind, we also have some fun with holiday parties, cookouts, baseball outings, and more! But, enough about us. We want to hear about you! Check out our job descriptions below, and send in your resume for us to review. We look forward to speaking with you!

Duties & Responsibilities

Our customer service representatives (CSRs) are our customers’ first point of contact with Hurlburt Heating & Plumbing, so strong communication skills, as well as stellar customer service skills, are a must. We guarantee absolute customer satisfaction, so CSRs must be detail oriented, able to multitask, accurately retain and relay information, and effectively communicate with customers and team members.

CSRs track incoming service calls and assign jobs to the appropriate technician(s), as well as relay work orders, messages, or information to or from work crews, supervisors, or field inspectors. You will coordinate service technician arrival times with customers, as well as communicate with customers after work is completed, to ensure 100% customer satisfaction. CSRs manage and update our customer database with complete and accurate information, as well as oversee service technicians’ daily schedules and make updates as needed.

As a CSR at Hurlburt Heating & Plumbing, you will respond positively to calls from customers to understand their needs and effectively schedule service. You must be highly self-motivated to complete tasks in a timely manner. A geographical knowledge of our service area, or map reading skills, are helpful. Other duties may be assigned as required. CSRs must have strong phone contact handling skills and active listening skills. You must be customer-oriented, and have the ability to adapt and respond to different types of customers. Successful candidates will have excellent communication skills, both verbal and written, as well as the ability to multitask, prioritize, and manage time effectively. Strong data entry skills are also a plus.

We offer great benefits and opportunities to grow with us:

• Medical, dental, and vision benefits
• Paid Sick Days
• Paid Holidays
• Paid Vacation Days
• Bonus Opportunities
• Retirement Plan
• Company Gatherings
• Positive Team Atmosphere

This Company Describes Its Culture as:

• Detail-oriented — quality and precision-focused
• People-oriented — supportive and fairness-focused
• Team-oriented — cooperative and collaborative

Communication method(s) used:

• Email
• Phone
• Chat
• In person

Work environment:

• Office

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• Open to applicants who do not have a college diploma
• Great for those who have worked as waiters or waitresses or retail positions wth direct customer interaction

Job Type: Full-time

Pay: $30,000.00 – $40,000.00 per year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Office

Work Location: One location