Huntington Learning Center, Inc Hiring for Inbound Educational Call Center (Full-Time – Remote) at Oradell, NJ Full Time

Why Join The Huntington Team?

If you’re passionate about helping kids while providing superior customer service and would like to grow your career with an industry-leading company, Huntington has the perfect fit for you!

Founded in 1977 and headquartered in Northern NJ, Huntington is the nation’s pioneer in the K to 12 Tutoring and Test Prep services industry, servicing over 300+ learning centers throughout the United States.

We are currently seeking enthusiastic and motivated Inbound Contact Center Representatives to assist parents at the beginning of the academic process. You’ll work in an environment that is rewarding and professional, with coworkers who are truly passionate about making a difference in the lives of the children.

About The Opportunity

Inbound Contact Center Representatives ensure a memorable customer service experience by using active listening and consultative selling skills during an initial inquiry to set up student academic evaluations and educational programs. Specific duties for this role include:

Ensuring a positive experience during all initial inquiries by educating clients on our services, responding to questions, overcoming objections, and scheduling student academic evaluations and consultations

Following contact center scripts when speaking with clients

Building positive rapport with clients of differing personality types

Remaining polite and professional during all interactions

Keep records of all conversations in our call center system

Meet personal and team qualitative and quantitative service targets

Participating in initial and ongoing training to maintain up-to-date knowledge of our services

Work Environment

Remote position – Work from the comfort of your home

Varied shifts including morning, evening, and weekend

Full-time schedule requires

Two weekday evening shifts per month (2:00 PM-10:30 PM)

Two Saturday shifts per month (9:00 AM – 5:30 PM)

Sunday shifts as needed (10:00 AM – 3:00 PM)

Benefits

Base hourly rate plus performance-based pay incentives – no cap on commissions

Bi-weekly pay with direct deposit

Set schedule

Comprehensive benefits plan for full-time employees

Medical

Dental

401K

Paid on-the-job training

Professional and upbeat setting with a supportive and motivating team committed to your success

Qualifications

We are looking for Inbound Contact Center Representatives with a genuine desire to succeed paired with excellent communication and interpersonal skills. Additional requirements include:

Excellent communication and interpersonal skills (conversational, articulate, engaging)

Reliable and dependable work habits

Goal oriented with a healthy competitive spirit

Strong attention to detail, dependability, and follow through

Self-motivated, positive attitude, and a love for hard work

Computer proficiency with the ability to navigate between multiple computer screens while engaging the customer

Previous sales or customer service experience, a plus but not required

Bilingual (Spanish/English) a plus

High school diploma or GED

Interested in being the first person parents speak to when they call

Huntington Learning Center? Apply today!

For more information on how Huntington Learning Center makes a difference in the lives of children, visit huntingtonhelps.com .