Hunt & Co Hiring for Member Success Manager | Join the ChangeGPS team at Brisbane, Queensland, Australia Full Time

Do you have experience in Customer Success or Account Management? Are you looking for a more mature scale-up that has processes, structure and stability? Are you outgoing and passionate about the power of technology to help businesses? Let us tell you more…

ChangeGPS are expanding their team and looking for a Member Success Manager. This is a hybrid role based out of Brisbane. But before we dive into the role specifics, we want to tell you about ChangeGPS!

Let’s Talk About ChangeGPS …

ChangeGPS is here to make accounting friendly.

ChangeGPS is an extremely successful SaaS business with 4 products serving the accounting industry. Founded by long-time accountant Tim Munro, they have been on a growth journey for the last few years as the product and leadership team has matured.

About

Here’s a few extra links to explore and learn more about the ChangeGPS story and voices behind it

The founding story goes way back to 2008 and since then ChangeGPS has an established presence in the B2B SaaS space. But don’t just take our word for it, not only did ChangeGPS win the #XeroAwards Practice App of the Year, the team are also leaders in the industry.

• Founder Tim Munro on Accounting Leaders Podcast
• CEO David Boyar on a TED Talk
• CEO David Boyar is also co-hosts iTunes top #1 business podcast, From the Trenches

Still want to learn more about ChangeGPS? Well, here’s a handy video to showcase their product suite:

Please note: Apply directly to Hunt & Co. for this role. Any direct applications will be sent back to us.

So Let’s Tell You About The Role…

At ChangeGPS they aim to use technology to unleash the potential in accounting practices and ultimately change accountant’s lives. They don’t just make great software, they support their users with expert one-on-one advice. That is where their Member Success Manager comes in. The Member Success Manager is responsible for establishing, maintaining and developing the relationships with ChangeGPS’s members. They will provide ongoing support throughout the client’s period of service to demonstrate value and help them to have the headspace and time to DO WHAT MATTERS!

About You

• You are a high-performing individual with strong attention to detail
• You are passionate about helping empower users (or as ChangeGPS calls them… members!) to get the most value out of technology
• You are an extrovert and love spending your days empowering accountants and business leaders
• You are self-driven and organised

The Role:

Here’s a more detailed glance at what your day-to-day includes:

• Establishing, maintaining and developing the relationships with ChangeGPS’s members.
• Conducting entry level customer support to help clients. Following up with new clients to ensure proper engagement and utilisation of products, services, proposals.
• Reaching the required retention rates and the quarterly revenue target.
• Identifying new sales opportunities within existing accounts to up-selling and cross-selling
• Conducting regular follow-ups/training with clients to ensure that they are properly engaging with our products/services and identify further engagement opportunities
• Dealing with incoming queries, issues and the day to day needs of your clients as they arise
• Continually learn new software apps/updates and communicate these new product offerings to clients
• Conduct business development activities as required. For example, attendance at webinars and events

Experience:

• Adequate experience in a Client Relationship / Account Management role
• Excellent interpersonal/telephone/online video meeting skills and intuition
• Aptitude to learn new software apps / updates and to communicate those clearly to clients
• Systematic approach to account management processes with attention to detail High levels of enthusiasm, energy and resourcefulness
• Excellent planning, organisation and time management skills

Salary:

This will be commensurate with experience.

Interested? You should be! Apply now or s end your resume to Holly ( [email protected] )

Interested, but this role isn’t quite right for you? Get in touch! We have other current and upcoming opportunities we’d love to discuss with you

At Hunt & Co., we are fierce advocates for diversity, inclusion and equality in digital and believe that technology should be built by all people, for all people. You have probably seen the stats: women and other underrepresented people in tech tend to only apply for a role when they meet 100% of the criteria. Don’t take yourself out of the race! If you think you have what it takes, but don’t necessarily meet every single point on the job description, please still get in touch. We’d love to have a chat and see if you could be a great fit.

While we’re looking at your application, and preparing to come back to you with an update, why not get to know us a little better and follow us on social media? We also regularly post job and industry updates on there too! Linkedin , Facebook , Instagram .