Humanforce Hiring for Senior Technical Support Engineer at Sydney, New South Wales, Australia Full Time

As a Technical Support Engineer, you’ll use your skills and expertise to provide top-notch technical support to our customers. You’ll work with a team of awesome people to troubleshoot and resolve technical issues related to our software solutions.

About Us

We are a global workforce management solution enabling and empowering the deskless workforce. Our cloud-based solution streamlines onboarding, scheduling and time tracking for employees, while helping businesses improve productivity and optimise costs.

Since our founding in 2002, more than 1 million deskless workers have used Humanforce to set their availability to work, bid on and swap shifts, apply for leave and communicate with their peers and managers.

Through our innovative software, we really are changing the world of work.

We are Human. We are Humanforce!

Our approach to flexible work

We’re passionate about people making their own decisions about where and when they work.

Our aim is to facilitate flexible working where possible to support our people to be effective, empowered and productive to achieve both their career and personal goals. Because we recognise working flexibility means different things to different people, we also know flexible working exists in many forms.

Like flexibility to drop off kids? Or maybe early mornings just aren’t your thing! We’re all about that.

We also recognise that everyone is a little different and sometimes you’ll need flexible arrangements that suit your situation. We’ll happily discuss your needs and if we can make it work we will!

About You

We don’t expect you to know it all! We’re looking for smart people who are motivated, love learning are passionate about technology.

We will provide you with the training, support and guidance to be successful and you’ll be part of a high-performing team that loves to celebrate and reward that success.

You’ll be confident talking to anyone and you’ll love meeting new people, finding out what makes them tick, and how you can help them.

So, if this sounds like you, we’d love to hear from you!

What You’ll Do

• Ready to be the friendly face of our customer service team? As part of the Humanforce helpdesk, you’ll be the go-to person for our clients, providing responsive and effective assistance.
• Get ready to be a problem-solving pro! You’ll troubleshoot issues and communicate solutions to clients in a way that’s clear and easy to understand.
• Join our team and become a tech guru! You’ll install and test the Humanforce application and related hardware and software, ensuring that our clients have a seamless and satisfying experience.
• Love coaching and teaching? You’ll be in charge of identifying training needs and providing personalised coaching to clients to help them become Humanforce pros.
• At Humanforce, we’re all about teamwork and collaboration. You’ll work closely with management to address client escalations and ensure that our clients are happy and satisfied with our service.

What You’ll Need

• You’re a technical wizard with an in-depth knowledge of Windows OS and working knowledge of creating SQL Scripts utilising multiple tables.
• You have an understanding of networking (RDP, Remote App, VPN, SFTP).
• Your problem-solving skills are on point, and you can troubleshoot and resolve technical issues quickly and efficiently.
• You’re a communication pro and can explain technical concepts to non-technical users.
• You’ve used support ticketing systems and customer relationship management (CRM) tools before.
• You’re a team player, but you can also work independently.
• You’re comfortable working in a fast-paced, agile environment like Humanforce!

What’s On Offer

• A flexible working environment – work from the office, work from home, work from the local café – you’ll be able to manage your personal and professional commitments easily
• The opportunity to be part of a fast-growing tech company
• A focus on development with access to LinkedIn Learning
• Employee talent referral scheme (know great people, be rewarded)
• Paid parental leave and volunteering days
• A fun and friendly culture working with passionate and talented people
• A work environment where you can genuinely improve the world of work!

Humanforce is a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations and experiences to apply.

We are a 2023 Circle Back Initiative Employer and commit to respond to every applicant.