Humanforce Hiring for Senior Project Manager at Melbourne, Victoria, Australia Full Time

Description

Are you a master at leading software implementation projects and delivering exceptional customer experiences? If so, we want you! Join our team at Humanforce as a Senior Project Manager and take charge of multiple projects across various industries, including hospitality, retail, construction, and more.

Collaborate with our experienced team of consultants and developers to ensure projects are completed on time, on budget, and to our clients’ complete satisfaction. As a key player in our team, you’ll also identify training and consulting opportunities to help clients get the most out of their Humanforce systems. Ready to take your project management career to new heights?

Apply now and join us at Humanforce, where the sky’s the limit!

About us

Humanforce provides the market leading, employee-centred, intelligent and compliant HCM suite for frontline and flexible workforces, offering highly configurable, best-in-one WFM, HR and Payroll – without compromise.

Our vision is to make work easier and life better by focusing on the employee experience (EX), and the efficiency and optimisation of businesses. We are on a mission to deliver an exceptional EX for workforces by offering a compelling employee value proposition and great work effectiveness through connection, development and wellbeing, while delivering intelligent manager automation to drive cost optimisation, increased productivity and growth, and enhance compliance confidence for businesses as they adapt to evolving challenges and objectives.

Humanforce has a strong 2300+ customer base and over 600,000 employees using the platform around the world.

Our approach to flexible work

We’re passionate about people making their own decisions about where and when they work.

Our aim is to facilitate flexible working where possible to support our people to be effective, empowered and productive to achieve both their career and personal goals. Because we recognise working flexibility means different things to different people, we also know flexible working exists in many forms.

Like flexibility to drop off kids? Or maybe early mornings just aren’t your thing! We’re all about that. We also recognise that everyone is a little different and sometimes you’ll need flexible arrangements that suit your situation. We’ll happily discuss your needs and if we can make it work we will!

What you’ll do

• Lead simultaneous software implementation projects, from kick-off calls to go-live and post-training reviews, ensuring projects are completed within budget and TTV timeframes are met.
• Collaborate with a team of consultants and developers to customise and develop software solutions, fix bugs, and deliver top-notch customer experiences.
• Deliver system training to new and existing customers, keeping them up-to-date with the latest system features and best practices.
• Assist customers with software configuration to meet their changing needs and ensure optimal system performance.
• Ensure billable utilisation targets are met and engage with sales teams, implementation consultants, and customer support to deliver exceptional service, both in person and remotely.
• Effectively communicate with customers, manage their expectations, and identify new opportunities for training and consulting services.
• Manage project scope, timelines, and budget to deliver reference-able customer projects and achieve KPIs set with the relevant Delivery Services Manager.

What you’ll need

• Technical experience with WFM, Payroll, or CRM software is essential in this role!
• You should have experience delivering training, whether it’s technical or software applications, we want you to be confident presenting and training small to medium-sized groups!
• We need someone who has a proven track record of delivering multiple concurrent software implementation projects – so if you’re up for the challenge, we want to hear from you!
• Your excellent English written and verbal communication skills will be essential to manage customer expectations and to effectively train and communicate with our clients.
• Solid knowledge of software project management principles and methodologies will be critical to ensure successful project delivery.
• We’re looking for someone who can work autonomously while maintaining a high level of professionalism.

What’s on offer

• A flexible working environment – work from the office, work from home, work from the local café – you’ll be able to manage your personal and professional commitments easily
• The opportunity to be part of a fast-growing tech company
• A focus on development with access to LinkedIn Learning
• Employee talent referral scheme (know great people, be rewarded)
• Paid parental leave and volunteering days
• A fun and friendly culture working with passionate and talented people
• A work environment where you can genuinely improve the world of work!

Humanforce is a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations and experiences to apply.

We are a 2023 Circle Back Initiative Employer and commit to respond to every applicant.

Apply for this job