Humanforce Hiring for Implementation Consultant – Brisbane at Brisbane, Queensland, Australia Full Time

In this role, you will join a growing team during our scale-up phase, contributing to the implementation of a new joint product experience for our valued customers.

Our customers already love us and our product, and as part of our team, you will have the pleasure of directly sharing innovative features and analytics that make our product truly exceptional.

If you are passionate about creating a positive impact, ready for a new challenge, and thrive in an innovative and collaborative environment, we would love to hear from you. Join us as a Delivery Consultant and be part of our exciting journey!

Making work easier and life better

We’re a global HCM technology company with the purpose to make work easier and life better.

Our intelligent people platform that drives employee engagement, performance and retention, is underpinned by a rich, deep layer of AI-powered workforce analytics and a single system of record. Since Humanforce’s founding in 2002, more than 1 million employees have used Humanforce and intelliHR!

Through our innovative software, we really are changing the world of work.

We are Human. We are Humanforce!

Requirements

About you

Highly motivated, you have an insatiable passion for delivering unforgettable customer experiences and seamlessly handling multiple implementations. Data is your domain, and you possess an innate understanding of how things work.

Your expertise enables you to provide invaluable insights that truly make a difference in customer implementations, training experiences, and ongoing consulting services.

If this resonates with your professional drive, seize the opportunity to showcase your talents and make an impact. Apply now to embark on an exciting journey with us!

If you’d been here last week you might have…

(Check out the full details of the role below)

• Multitasked like a pro – Successfully managing 7-12 customer implementations simultaneously
• Mastered the art of training and workshops
• Transformed requirements into reality
• Organised and conquered project management tools like Kantata to track deliverables, stay organised, and ensure key milestones are met.
• Be the go-to support for your customers
• Worked cross-functionally with sales and product teams, aligning customer expectations with deliverables
• Nurtured customer relationships

What You’ll Need

• We would love someone who has a proven track record of delivering multiple concurrent software implementation projects – so if you’re up for the challenge, we want to hear from you!
• You should have experience delivering training, whether it’s technical or software applications, we want you to be confident presenting and training small to medium-sized groups!
• Your excellent English written and verbal communication skills will be essential to manage customer expectations and to effectively train and communicate with our clients.
• We’re looking for someone who can work autonomously while maintaining a high level of professionalism.
• Technical experience with WFM, Payroll, or HR software will be highly regarded!

Benefits

Our approach to flexible work

We’re passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.

What’s On Offer

• A flexible working environment – work from the office, work from home, work from the local café – you’ll be able to manage your personal and professional commitments easily.
• The opportunity to be part of a fast-growing tech company.
• A focus on development with access to LinkedIn Learning.
• Employee talent referral scheme (know great people, be rewarded).
• Paid parental leave and volunteering days.
• A fun and friendly culture working with passionate and talented people.
• A work environment where you can genuinely improve the world of work!

Here are the full details about the role

• Multitask like a pro: Successfully manage 7-12 customer implementations simultaneously, ensuring smooth progress and exceptional outcomes across multiple projects.
• Master the art of training and workshops: Conduct engaging customer training sessions and configuration workshops, empowering users to harness the full potential of intelliHR while customising it to their unique needs.
• Transform requirements into reality: Collaborate closely with customers to understand their processes and requirements, building and configuring tailored solutions within the intelliHR platform.
• Organise and conquer: Utilise project management tools like Kantata to track deliverables, stay organised, and ensure key milestones are met.
• Be the go-to support: Respond promptly to customer inquiries, serving as their trusted point of contact during the implementation phase, and maintaining strong external relationships.
• Collaborate for success: Work cross-functionally with sales and product teams, aligning customer expectations with deliverables, contributing to product strategy, and effectively ing bugs and enhancements.
• Facilitate process improvements: Conduct requirements workshops and iteration sessions, leveraging your expertise to gather insights, guide customers through process improvements, and support their evolving needs.
• Empower and guide: Deliver impactful training sessions, ensuring users are equipped with the knowledge they need, and provide ongoing consulting services to drive customer success.
• Nurture customer relationships: Take ownership of overall Net Revenue Retention (NRR) and customer churn, proactively building and maintaining strong customer relationships, identifying renewal opportunities, and seeking ways to provide additional value!

IntelliHR is a Humanforce company. Humanforce is a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations and experiences to apply.

We are a 2023 Circle Back Initiative Employer and commit to respond to every applicant.