Hudson Valley Lighting Group Hiring for E-Commerce Associate Account Manager at Wappingers Falls, NY Full Time

Hudson Valley Lighting Group E-Commerce Associate Account Manager

The Hudson Valley Lighting Group is a worldwide leader in the design and manufacturing of lighting fixtures. Our commitment is to deliver the highest quality products and services. Our four industry-recognized brands are united by a few common principles: the pursuit of excellence, a design-driven culture, attention to ever-changing environmental considerations, and commitment to the highest possible quality. Leveraging a deep network of engineering skills and capabilities, our family of brands push the envelope with each new collection while responding with agility to market demands.

We are a progressive and growing company looking for an E-Commerce Associate Account Manager. The setting is fast paced and requires strong multi-tasking skills. You must have terrific communication and computer skills, be enthusiastic, and possess a positive attitude. The ideal candidate has a genuine interest in interior design trends and is relationship driven, solution oriented, and comfortable in a sales-oriented service role.

Position requirements:

• Bachelor’s Degree or equivalent experience.
• Previous experience in e-commerce sales.
• Pleasant and professional demeanor.
• Excellent computer skills; must be proficient in Microsoft Office.
• Quick learner with ability to manage multiple tasks in a fast-paced environment under minimal supervision with high attention to detail.
• Responsible, enthusiastic self-starter with excellent verbal and written communication, problem solving and organizational skills.
• Ability to work in a constantly changing environment with a diverse group of individuals.
• Possess strong empathy and active listening skills.

Responsibilities include but are not limited to the following:

• Build strong relationships and deliver high quality customer service through phone, email, and live chat, constantly striving to make things better, faster, and smoother for the customers.
• Communicate with customers in a thoughtful, thorough, and personalized way.
• Ability to trouble shoot with customers and the ability to ask the proper questions to solve their problem.
• Approach each customer interaction with a design-oriented sales mindset. Upsell and cross-sell our suite of products throughout the Hudson Valley Lighting Group brands when applicable.
• Ability to “meet the customer where they are” and offer up creative ways to solve issues.
• Take a service and solution-oriented approach to all interactions, using strong judgment to balance being policy-driven with making it right for the customer.
• Be knowledgeable of technical solutions to customer problems and communicate responses back in a clear and succinct way.
• Possess a deep understanding of our website and in-house technology. Guide customers to use available technology on their own.
• Enter orders and manage cancellations.
• Facilitate invoices and tracking requests.
• Coordinate parts request.
• Process stock adjustments.
• Answer customer phone calls.
• Work closely with the Account Manager on any escalated customer issues.

Our Outstanding Compensation Package Includes:

• A very competitive salary
• Single medical insurance
• Life insurance
• Long term disability
• Generous vacation, sick, and holiday pay program
• 401K retirement plan with employer match

For your resume to be considered you must send your salary requirements with your resume.

WORKING CONDITIONS

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires being able to lift up to 30 lbs., standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. As well as standing for the duration of the work shift except on breaks and mealtimes.

Work Environment:

The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to work in a Distribution Center environment with a variation of temperatures and noise.

Equal Opportunity Employer:

Hudson Valley Lighting is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law.

Disclaimer: This position description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required. Employees may be asked to perform other duties as required.

Job Type: Full-time

Pay: $24.00 – $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Wappingers Falls, NY 12590: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person