HubSpot Hiring for User Research Manager at Toronto, ON Full Time

At HubSpot our core value is to Solve for the Customer. The UX team lives this everyday as we strive to better understand, serve, and delight our customers. We help more than 125,000 small and medium-sized grow their businesses everyday!

What’s UX Research like at HubSpot?

You have a “seat at the table” from Day 1. Your partners and peers know what you do, greatly value it, and expect you to have strong opinions.

You won’t have to guess about how to get promoted. We support you with clear expectations and career paths for managers and ICs.

You will be part of a community of 40+ researchers from a VP, Directors to your peers and ICs.

You will be empowered to show up as your authentic self and be based where you can do your best work: at home, in the office, or any mix of both.

If you’re a UX Research Manager interested in working in a fast-paced SaaS tech environment and excited to drive forward strategic research projects with demonstrated impact- we’d love to hear from you!

In this role you’ll get to:
Lead a team of researchers with plans to hire more as our needs grow.

Develop your team of UX Researchers by understanding their individual needs.

Work in partnership with product, designers, and engineering leadership to develop strategic roadmaps.

Partner with Product Operations Analysts, Customer Experience Program Managers, and Market Researchers to triangulate data from multiple feedback sources to deeply understand our users’ core needs, motivations, and behaviors

Elevate research findings to leaders across the product so we drive insights to action in a measurable way.

We are looking for:
Servant leaders with strong coaching and development skills, who can give the team clarity, cohesion and a sense of camaraderie

Demonstrated ability to influence and collaborate with diverse teams to leverage research to set high-level strategy and advance company-wide objectives

The ability to influence and collaborate with diverse teams to leverage research to set high-level strategy and advance company-wide objectives

A broad toolkit of qualitative and quantitative user research techniques, with a perpetual learning mindset to continue trying new approaches and deepening existing skill sets

Strong coaching and development skills; someone who cares deeply about empowering their team

Awareness of their own and others’ biases and the ability to minimize them in their work

Our HEART values and practice a growth mindset in the service of their teams and customers.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

Important COVID-19 Guidance (For candidates applying to roles in the United States):

Per HubSpot’s policy all employees who wish to work @office or @flex or to visit an office in-person must be fully-vaccinated. At this time, @remote employees are not required to be vaccinated.

Germany Applicants: (m/f/d) – link to HubSpot’s Career Diversity page here.

About HubSpot

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022, and has been recognized for award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work across the globe in HubSpot offices and remotely. Visit our careers website to learn more about culture and opportunities at HubSpot.

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